Assist the Student Affairs team in connecting students with internal and external support services that promote student success and re-entry goals
Provide excellent customer service to students, alumni, and community partners while promoting student success and retention while adhering to confidentiality requirements and company policies
Other duties as assigned
What You'll Bring
HS Diploma / GED (required)
Associate degree in related field (preferred)
Minimum of two (2) years’ professionally relevant work experience (required); Specific experience in student services, admissions, or student retention (preferred)
Conduct a high volume of outbound phone calls and follow-up communications while maintaining professionalism and empathy
Demonstrate basic understanding of core job functions and tools
Follow instructions and established procedures with supervision
Participate in team discussions and training sessions
Ask clarifying questions to build understanding
Show openness to feedback and learning
Use standard software tools (e.g., Microsoft Word, Excel) at a beginner level
Maintain focus on assigned tasks and meets basic deadlines
Demonstrate curiosity and willingness to develop new skills
Follow structured guidance to complete assigned work
Builds strong customer relationships and delivers customer-centric solutions
Achieves results consistently, even in tough circumstances
Develops and delivers multi-mode communications tailored to diverse audience needs
Seeks new growth opportunities and challenges through formal and informal development channels
Able and willing to
Communicate, think, learn, and reason
Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
Safely ambulate and/or maneuver when on-site at Company locations
Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
Ability to use good judgment, problem-solving and decision-making skills
Ability to maintain confidentiality and manage sensitive information with discretion
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Ability to gain, understand and apply information and data as it relates essential functions of the position
Ability to foster long-term relationships with stakeholders
Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
This position is designated as On Campus or On site; Work environments may include exposure to student learning environments with a variety of conditions. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures.
No travel required
About Us
Universal Technical Institute, Inc. is a national leader in workforce solutions for transportation, skilled trades and healthcare/dental. Across our two brands, Universal Technical Institute (UTI) and Concorde Career Colleges, we share a common purpose: to prepare students for careers in high-demand fields. Just as we invest in our students’ futures, we invest in our people by creating opportunities to grow, contribute and build rewarding careers while making a lasting difference in the lives of students, employers and the communities we serve.
Conduct daily outreach to former students through phone calls, email, text messages, and other communication methods to encourage re-entry and continued enrollment
Maintain ongoing contact with prospective re-entry students and document outreach activities, follow-up efforts, and outcomes in designated systems
Meet with students who are considering withdrawal to discuss available resources, re-entry opportunities, and next steps for returning to school
Contact absent students to identify barriers to attendance, provide support resources, and encourage continued participation
Participate in weekly campus accountability meetings and provide updates on student outreach activities and re-entry progress
Support campus re-entry initiatives and retention efforts designed to increase student re-enrollment and persistence
Assist the Student Affairs team in connecting students with internal and external support services that promote student success and re-entry goals
Provide excellent customer service to students, alumni, and community partners while promoting student success and retention while adhering to confidentiality requirements and company policies
Other duties as assigned
HS Diploma / GED (required)
Associate degree in related field (preferred)
Minimum of two (2) years’ professionally relevant work experience (required); Specific experience in student services, admissions, or student retention (preferred)
Conduct a high volume of outbound phone calls and follow-up communications while maintaining professionalism and empathy
Demonstrate basic understanding of core job functions and tools
Follow instructions and established procedures with supervision
Participate in team discussions and training sessions
Ask clarifying questions to build understanding
Show openness to feedback and learning
Use standard software tools (e.g., Microsoft Word, Excel) at a beginner level
Maintain focus on assigned tasks and meets basic deadlines
Demonstrate curiosity and willingness to develop new skills
Follow structured guidance to complete assigned work
Builds strong customer relationships and delivers customer-centric solutions
Achieves results consistently, even in tough circumstances
Develops and delivers multi-mode communications tailored to diverse audience needs
Seeks new growth opportunities and challenges through formal and informal development channels
Able and willing to
Communicate, think, learn, and reason
Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
Safely ambulate and/or maneuver when on-site at Company locations
Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
Ability to use good judgment, problem-solving and decision-making skills
Ability to maintain confidentiality and manage sensitive information with discretion
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Ability to gain, understand and apply information and data as it relates essential functions of the position
Ability to foster long-term relationships with stakeholders
Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
This position is designated as On Campus or On site; Work environments may include exposure to student learning environments with a variety of conditions. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures.
No travel required
