Conduct prospective student interviews, outreach, and follow-up activities to support enrollment goals and maintain engagement throughout the admissions process
Address prospective student questions and concerns regarding program costs, financing, curriculum, student services, policies, and other factors relevant to the enrollment decision
Encourage student referrals and online reviews (e.g. Google, Yelp, Facebook, etc.) following positive admissions experiences
Conduct campus tours, participate in admissions events, and provide prospective students with an engaging and informative campus experience
Maintain accurate and timely prospective student records, activities, and documentation within the CRM and other admissions systems
Collaborate with Financial Aid, Academics, Student Services, and other campus departments to facilitate a coordinated enrollment experience and support student success
Achieve established admissions and enrollment expectations while adhering to ethical recruitment practices, organizational policies, and applicable federal, state, accreditation, and regulatory requirements
Maintain knowledge of programs, admissions practices, institutional requirements, and relevant industry developments through required training and professional development
Other duties as assigned
What You'll Bring
Education / Experience
High School Diploma or GED (required)
Minimum one (1) year experience in admissions, enrollment, consultative sales, relationship management, customer service, or a related field (required)
Experience building relationships, influencing decisions, and guiding individuals through a decision-making or enrollment process (required)
Skills
Demonstrate basic understanding of core job functions and tools
Follow instructions and established procedures with supervision
Participate in team discussions and training sessions
Ask clarifying questions to build understanding
Show openness to feedback and learning
Use standard software tools (e.g., Microsoft Word, Excel) at a beginner level
Maintain focus on assigned tasks and meets basic deadlines
Demonstrate curiosity and willingness to develop new skills
Follow structured guidance to complete assigned work
Builds strong customer relationships and delivers customer-centric solutions
Achieves results consistently, even in tough circumstances
Develops and delivers multi-mode communications tailored to diverse audience needs
Seeks new growth opportunities and challenges through formal and informal development channels
Abilities: requirements are categorized by frequency of activity during the workday.
Occasionally (up to 33% of the workday): Ability to provide campus tours, assist with student activities, and/or support special events
Regularly (up to 66% of the workday): Ability to meet and communicate with prospective students in person, by phone, text and/or email
Standard Abilities
Able and willing to
Communicate, think, learn, and reason
Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
Safely ambulate and/or maneuver when on-site at Company locations
Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
Ability to use good judgment, problem-solving and decision-making skills
Ability to maintain confidentiality and manage sensitive information with discretion
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Ability to gain, understand and apply information and data as it relates essential functions of the position
Ability to foster long-term relationships with stakeholders
Work Environment
Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
About Us
Universal Technical Institute, Inc. is a national leader in workforce solutions for transportation, skilled trades and healthcare/dental. Across our two brands, Universal Technical Institute (UTI) and Concorde Career Colleges, we share a common purpose: to prepare students for careers in high-demand fields. Just as we invest in our students’ futures, we invest in our people by creating opportunities to grow, contribute and build rewarding careers while making a lasting difference in the lives of students, employers and the communities we serve.
Guide prospective students through the admissions and enrollment process using a consultative approach to understand their educational goals, interests, and needs
Communicate the institution’s educational value proposition and provide accurate information regarding programs, admissions requirements, policies, and enrollment processes
Conduct prospective student interviews, outreach, and follow-up activities to support enrollment goals and maintain engagement throughout the admissions process
Address prospective student questions and concerns regarding program costs, financing, curriculum, student services, policies, and other factors relevant to the enrollment decision
Encourage student referrals and online reviews (e.g. Google, Yelp, Facebook, etc.) following positive admissions experiences
Conduct campus tours, participate in admissions events, and provide prospective students with an engaging and informative campus experience
Maintain accurate and timely prospective student records, activities, and documentation within the CRM and other admissions systems
Collaborate with Financial Aid, Academics, Student Services, and other campus departments to facilitate a coordinated enrollment experience and support student success
Achieve established admissions and enrollment expectations while adhering to ethical recruitment practices, organizational policies, and applicable federal, state, accreditation, and regulatory requirements
Maintain knowledge of programs, admissions practices, institutional requirements, and relevant industry developments through required training and professional development
Other duties as assigned
Education / Experience
High School Diploma or GED (required)
Minimum one (1) year experience in admissions, enrollment, consultative sales, relationship management, customer service, or a related field (required)
Experience building relationships, influencing decisions, and guiding individuals through a decision-making or enrollment process (required)
Skills
Demonstrate basic understanding of core job functions and tools
Follow instructions and established procedures with supervision
Participate in team discussions and training sessions
Ask clarifying questions to build understanding
Show openness to feedback and learning
Use standard software tools (e.g., Microsoft Word, Excel) at a beginner level
Maintain focus on assigned tasks and meets basic deadlines
Demonstrate curiosity and willingness to develop new skills
Follow structured guidance to complete assigned work
Builds strong customer relationships and delivers customer-centric solutions
Achieves results consistently, even in tough circumstances
Develops and delivers multi-mode communications tailored to diverse audience needs
Seeks new growth opportunities and challenges through formal and informal development channels
Abilities: requirements are categorized by frequency of activity during the workday.
Occasionally (up to 33% of the workday): Ability to provide campus tours, assist with student activities, and/or support special events
Regularly (up to 66% of the workday): Ability to meet and communicate with prospective students in person, by phone, text and/or email
Standard Abilities
Able and willing to
Communicate, think, learn, and reason
Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
Safely ambulate and/or maneuver when on-site at Company locations
Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
Ability to use good judgment, problem-solving and decision-making skills
Ability to maintain confidentiality and manage sensitive information with discretion
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Ability to gain, understand and apply information and data as it relates essential functions of the position
Ability to foster long-term relationships with stakeholders
Work Environment
Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
