Support daily communication regarding route changes, customer requirements, staffing needs, and operational updates
Assist with driver onboarding, training coordination, and employee engagement initiatives
Follow up on attendance, scheduling concerns, and workforce-related issues
Investigate and help resolve operational, service, and customer-related concerns
Maintain accurate records, reports, and operational documentation
Support employee coaching, recognition, and performance discussions as directed by leadership
Assist with recruiting efforts, candidate interviews, and onboarding activities when needed
Ensure timely communication of company policies, safety initiatives, and operational expectations
Partner with supervisors and managers to promote a positive work environment and strong team culture
Coordinate with HR, Safety, Maintenance, and Operations teams to address employee and operational concerns
Support continuous improvement initiatives focused on employee retention, communication, and operational efficiency
Assist leadership with special projects, reporting, and customer requests as needed
Qualifications
Previous experience in transportation, logistics, operations, customer service, HR, recruiting, or supervisory roles preferred
Strong communication and interpersonal skills
Ability to build relationships with employees, customers, and leadership teams
Excellent organizational and follow-up skills
Ability to handle multiple priorities in a fast-paced environment
Strong problem-solving and conflict-resolution abilities
Proficiency with Microsoft Office, including Excel, Outlook, and Teams
Ability to maintain confidentiality and handle sensitive information professionally
Previous leadership or employee relations experience preferred
Bachelor's degree preferred but not required
