Coordinate daily route planning, fleet utilization, and driver scheduling activities
Monitor freight movement, service performance, and operational execution
Support driver recruiting, onboarding, training, coaching, and performance management efforts
Partner with customer representatives to resolve issues and maintain strong customer relationships
Ensure compliance with DOT regulations, company policies, safety standards, and customer requirements
Track and analyze key performance indicators (KPIs) related to service, safety, productivity, retention, and cost control
Investigate accidents, service failures, customer concerns, and operational disruptions
Manage labor planning, staffing levels, attendance, and workforce development initiatives
Support budgeting, cost control, and operational expense management
Identify and implement continuous improvement initiatives to improve efficiency and service levels
Maintain a strong operational presence and provide leadership across all shifts as needed
What We're Looking For
5+ years of leadership experience in transportation, logistics, fleet operations, supply chain, or related operations
Previous experience managing drivers, dispatch teams, supervisors, and frontline employees
Strong understanding of transportation operations, dispatching, fleet management, and customer service expectations
Experience supporting automotive or dedicated transportation operations preferred
Strong leadership, communication, and employee development skills
Proven ability to solve problems and make decisions in a fast-paced environment
Experience managing operational metrics and driving performance improvements
Working knowledge of DOT regulations and transportation compliance requirements
Proficiency with Microsoft Office and transportation management systems
Bachelor's degree preferred but not required
Valid driver's license required
