Key Responsibilities
Coordinate daily routes and driver assignments to ensure on-time service and customer satisfaction
Serve as a primary point of contact for drivers, customers, dispatch, and operations leadership
Monitor freight movement and proactively communicate shipment updates, delays, and service issues
Support driver scheduling, attendance tracking, and workforce planning activities
Ensure drivers are operating safely and in compliance with company policies and DOT regulations
Investigate and resolve transportation, service, and driver-related issues
Provide coaching, training, and performance feedback to drivers
Track operational KPIs related to service, safety, productivity, attendance, and equipment utilization
Maintain accurate reports, operational documentation, and compliance records
Assist with fleet utilization, route planning, and daily operational execution
Collaborate with customer representatives to resolve concerns and support service requirements
Promote a culture of safety, accountability, and customer service
Support continuous improvement initiatives focused on operational efficiency and performance
Assist management with staffing, employee development, and day-to-day operational leadership
Qualifications
Bachelor's degree preferred; Supply Chain, Logistics, Transportation, Business, or related field is a plus
Previous experience in transportation, dispatch, logistics, warehousing, manufacturing, customer service, or operations environments preferred
Prior leadership or supervisory experience preferred
Strong communication and interpersonal skills
Ability to work in a fast-paced, customer-driven environment
Strong problem-solving and decision-making abilities
Proficiency with Microsoft Excel and other Microsoft Office applications
Ability to lead, coach, and hold employees accountable
Working knowledge of transportation operations and DOT regulations preferred
Ability to manage multiple priorities and adapt to changing operational needs
Strong organizational skills and attention to detail
