Participate in client meetings, provide proactive updates and address concerns in a structured manner.
Demonstrate working knowledge of client pricing models and ensure adherence to billing guidelines.
Support continuous improvement initiatives related to project and program management processes.
Maintain awareness of industry trends, tools, and competitor offerings to support informed client discussions.
Contribute to the development of internal training materials and facilitate knowledge-sharing sessions.
Collaborate closely with supporting teams to execute project and program deliverables.
Partner with Client Services teams to ensure alignment on client-specific requirements and enable proactive support.
Ensure timely and accurate completion of time tracking and related administrative requirements.
Team & Leadership Expectations
Provide guidance and mentorship to team members within the client services structure.
Promote a collaborative and solution-oriented team environment.
Support capability building through training, coaching, and knowledge sharing.
Lead by example in demonstrating ownership, accountability, professionalism, and client-centricity.
Minimum 4 years of relevant experience in the Litigation Support or eDiscovery industry.
Strong understanding of the eDiscovery lifecycle, including the EDRM framework.
Demonstrated ability to manage eDiscovery workflows in a client-facing capacity.
Willingness to work in rotational 24x7 shifts, including weekends and national holidays, as required.
Technical & Functional Skills
Extensive experience with Relativity (front-end), including workspace navigation, troubleshooting, and user support (certification preferred).
Familiarity with additional review platforms such as 4iG and Everlaw are advantageous.
Strong understanding of industry-standard technologies, workflows, and associated challenges.
Proficiency in MS Office tools, particularly advanced MS Excel for reporting and data analysis.
Experience with ticketing and workflow management tools (e.g., JIRA) is preferred.
Core Competencies
Client relationship management
Communication (written and verbal)
Problem-solving and analytical thinking
Planning and organizational skills
Ability to multitask and prioritize effectively
Attention to detail and quality orientation
Collaboration and teamwork
Proactive ownership, accountability, and independence.
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