Business Leadership
Own branch profitability and P&L management while driving sales growth, operational excellence, customer experience, and team performance.
Analyze and manage store P&L, budgeting, inventory, accounts receivable, and key business metrics
Develop and execute local sales and business development strategies
Ensure operational excellence across sales, rentals, service, and branch operations. In some locations, the General Manager may directly oversee service department performance and personnel.
Monitor key performance indicators and implement action plans to improve results
Sales Leadership
Function as a "Selling General Manager" by actively participating in the sales process
Lead by example in generating vehicle, mobility equipment, and rental sales
Coach team members on lead management, customer engagement, and closing techniques
Ensure consistent customer follow-up and pipeline management
Support customers throughout the entire sales journey, from consultation to vehicle delivery
Team Leadership
Lead and develop a team that may include Mobility Specialists, Sales & Rental Coordinators, Service Managers, Technicians, and other branch support team members.
Provide hands-on team leadership across sales, service, rentals, operations, and administrative functions
Recruit, hire, onboard, train, and develop team members
Conduct performance reviews, coaching conversations, and development planning
Foster a culture of accountability, teamwork, customer service, and continuous improvement
Customer Experience
Serve as the leader responsible for overall customer satisfaction
Build trust with customers, caregivers, and healthcare professionals
Ensure customers receive expert guidance on mobility and accessibility solutions
Resolve escalated customer concerns quickly and professionally
What Success Looks Like
Within your first year, you will
Develop strong product and mobility industry knowledge
Build credibility with your team and customers
Successfully manage branch sales, operations, and financial performance
Meet or exceed revenue and profitability goals
Drive strong customer satisfaction and repeat business
Build a high-performing and engaged team
Qualifications
Required
3+ years of leadership experience as a General Manager, Branch Manager, Store Manager, Operations Manager, Sales Manager, Service Manager, or similar leadership role with responsibility for business performance.
3+ years leading a team of five or more employees
Proven experience managing business results, revenue targets, or P&L performance
Strong sales leadership and customer relationship skills
Experience coaching and developing employees
Strong organizational, communication, and problem-solving abilities
Proficiency with business systems, CRM platforms, Microsoft Office, and reporting tools
Valid driver's license and acceptable driving record
Preferred
Automotive dealership, powersports, RV, equipment, transportation, rental, mobility, or service-based business experience preferred.
Branch management experience
Retail or service business leadership experience
Experience overseeing both sales and service operations
Knowledge of disability, accessibility, or mobility solutions
Bilingual skills
Why Join United Access?
At United Access, our work goes beyond selling vehicles.
Every day, we help individuals and families gain greater independence, mobility, and freedom.
You'll join a mission-driven organization where your leadership directly impacts customers, employees, and business performance.
Benefits
Competitive salary plus performance incentive opportunity
Medical Insurance – Employer‑shared premium contributions
Dental & Vision Coverage – Employee‑paid plans available
Life Insurance – Employer‑paid basic life with optional voluntary life coverage
401(k) Retirement Plan – 100% employer match up to 5% of contributions
Monday through Friday schedule, with daytime hours
Paid Time Off (PTO) – Accrued vacation based on tenure & sick plan
Paid Holidays – 9 observed holidays plus 1 floating holiday
Corporate car rental discounted rates with approved partners
Career development and advancement opportunities
BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
