Under Canvas
From Under Canvas's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
This is a unique opportunity to work outdoors near some of the country's most popular national parks. As the General Manager (GM) you ensure the property delivers exceptional guest experiences, influence both team member and guest engagement, build a sense of pride among team members and guests to drive brand loyalty, and monitor and steer financial results.
This is a cross functional position requiring the GM to be the expert in customer service and operational processes while collaborating daily with team members from each department. You create a positive work environment by addressing employee concerns in a timely manner and hiring, training, and developing your team to deliver on company goals. GMs establish and communicate goals and expectations, measure performance, and hold the team accountable.
Be the expert on all camp-level policies and procedures in order effectively meet the needs of your team and of guests
Lead a management team which hosts a daily stand-up meeting with team members and a regular weekly meeting with all departmental supervisors
Establish and maintain positive relationships with vendors and the local community
Manage property level finances to match business needs to meet monthly and yearly financial goals
Ensure that seasonal team members who utilize staff housing have all necessary information and forms needed to move in
Build passion and enthusiasm for the company's mission
Set the standards and model the behaviors for delivering a culture of excellence and professionalism that creates a positive and safe environment for everyone which leads to positive guest feedback and team member retention
Evaluate departmental action plans to evoke change and make necessary improvements in service
Identify consistent, streamlined processes and procedures to maximize resources, hold others accountable, eliminate non-value tasks, and prioritize time to focus on guest and team member experiences
This includes implementing, auditing, and providing recommendations on all company-wide SOPs at your property consistently and correctly
Clearly communicate expectations and goals to the team to achieve results
Collaborate with other managers and departments in the company to further develop best practices and implement new policies and procedures to support growing business needs
Attend and participate in company-wide meetings
Lead all departments and support others to develop and learn, recognize their achievements, and build an organizational culture where knowledge and growth are valued and rewarded
Coach team members and provide documentation in efforts to improve team member performance when expectations are not met
Submit and be able to speak to all monthly financial performance metrics
Create synergy across all departments to meet goals relative to employee engagement (eNPS), guest satisfaction (NPS), revenue performance (Top line), and profitability (CPOR and GOP)
Submit professional and timely work products
Spearhead capital projects as assigned and requested
Be the point person for any property management relationships
Assist at other Under Canvas properties for short-term assignments as needed and requested
Make complex decisions in the face of ambiguity
Address emerging issues and suggest ways to improve overall approach
Excel in ambiguous environments with diverse individuals and groups by anticipating and responding to changes with swift, focused, and flexible solutions
Promote company sustainability initiatives
Other duties as assigned
High School Diploma, GED, or equivalent work experience
Minimum of 2 years of management experience delivering in-person customer service support in a fast-paced, results-driven environment, preferably in hotels or hospitality
Demonstrated commitment to delivering high-quality customer service
Goal-oriented, results-driven, strong interpersonal and communication skills
Ability to communicate clearly and concisely
Ability to consistently interact with a friendly, enthusiastic, positive attitude
Ability to demonstrate sound judgement, follow direction, and take decisive, appropriate action
Willingness to learn and embrace company policies, practices and procedures, including emergency and safety procedures
Must have strong organizational skills to execute and prioritize multiple tasks
Strong influencing skills and ability to inspire teams
Prior experience in budgeting, reporting, and P&L management
Understanding of property management systems
Experience in food and beverage operations and understanding of food safety
This position requires the individual to wear and work in personal protective equipment, when applicable.
This position requires that the individual is able to lift a minimum of 45lbs independently.
Physical demands associated with this position include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven surfaces.
Ability to work in extreme weather conditions including but not limited to heat, cold, rain, snow, humidity, and wind.
Food Handler (ServSafe) Manager Certification
Must be obtained by property opening date or before starting any work involving food or alcohol handling
This position is contingent upon the satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.
Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in:
Health Insurance
Lifestyle partner brand and industry discounts
Housing available for employees only (no pets) and is subject to fringe benefit and maintenance fee paycheck deductions
Employee Assistance Program
Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.
Scores your resume against this job the way resume scanners do: the job's hard and soft skills, searchability, recruiter tips and formatting.
Create a free account to see your score. Your resume stays in this browser until then, and we never store it.
Already a member? Sign in