How You’ll Contribute
Provide on-site service to one account or small region, repair and/or installation of company instrumentation currently under development
Review technical reports and documents from customers. Analyze issues with technical staff to find root cause and communicate next steps and timelines to customers
Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases
Manage customer interface with research and development groups. Maintain a working relationship with customers and instill confidence and credibility in our company and product
Exceed customer expectations of service, support, and the product under development
Summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations
Other job duties as assigned
Qualifications, Skills, Knowledge & Abilities
BS in science or engineering
Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting
Skilled at interpreting technical documentation and schematics (Electrical, Wiring, Fluidic, and mechanical drawings)
Ability to relocate to any US city at our client site, after our program
Good people skills with the ability to work independently and in a group
Talented at building prototypes from preliminary drawings and schematics
Meticulous and detail oriented. Excellent organizational and communication skills
Motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team
Experience in biotech industry is a plus
Holding a valid driver license is required. Ability to travel 50% of the time, when necessary
At Ultima Genomics, your base pay is one part of your total compensation package. This role pays up to $37 per hour, if performed in California, and your actual base pay will depend on your skills, qualifications, experience, and location. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity or benefits. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.
Ultima Genomics is proud to be an equal opportunity workplace and is an affirmative action employer. We provide equal employment opportunity for all applicants and employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by applicable laws. See also Ultima Genomics’ EEO Policy and Know Your Rights. If you have a disability or special need that requires accommodation, please let us know by contacting recruiting@ultimagen.com.
