This exciting role as a Software Implementation consultant in our Configuration group will work as part of a team to support and configure our Wire and Cable software for our customers.
This role focuses on
UI based configuration elements of the Implementation
More technical elements of the Implementation which will require knowledge of SQL, JavaScript and authoring of data collection forms using XML
Supporting our customers and relationship building
We believe in flexibility and work-life balance. This hybrid role will be based fin our office in Warsaw (Poland) offering the opportunity to collaborate with colleagues across an international environment.
We are looking for a strong communicator with excellent English skills, combined with fluency in German. This role offers the opportunity to work closely with stakeholders across the EMEA region and contribute to a dynamic, multicultural team.
Key Tasks and Deliverables
Consultancy and Configuration
Provide support to existing clients including report generation at critical times of the year
Advise and assist the client in maintaining and enhancing their application
Configure the system as per the defined requirements using the system user interface
Work with technical teams to resolve system and configuration issues
Attend customer meetings and calls as and when required in support of larger implementation project, ensuring a professional image at all times
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Provide status updates, highlight risks and issues to supervisor (within the project and/or people manager)
Dedicated Consultancy
Advise and assist the client in maintaining and enhancing their application
Serve as the main point of contact for key customers
Technical Configuration
Build and maintain custom forms using JavaScript, XML/SQL build scripts
Skills Required/Desired
Experience: Minimum commercial experience of 2 years. Experience in software implementation and / or support, a plus.
Strong academic background in a relevant discipline e.g. computer science, engineering, sustainability or equivalent also a plus.
Education: The ideal candidate will be educated to degree level or equivalent.
Required skills, knowledge and characteristics based on responsibilities:
A high level of numeracy
Strong working knowledge of Excel required
Detail-oriented and analytical thinking
Familiarity with web-based applications
Ability to learn new software applications rapidly
Effective communicator with good interpersonal skills as this is a customer-facing role
Previous experience working in teams for project delivery, a plus
Previous experience in a customer facing role within a private sector company environment, a plus
Experience in the field of Sustainability (both management and reporting), Supply Chain, or Environmental Health and Safety is a distinct advantage.
Technical Configuration
Experience with relational databases and use of SQL
Working knowledge of JavaScript and XML are ideal
