This exciting role as a Configuration Specialist III in our Configuration group will work as part of a team to support and configure our Wire and Cable software for our customers. This role focuses on:
UI based configuration elements of the Implementation
More technical elements of the Implementation which will require knowledge of SQL and authoring of data collection forms using XML
Supporting our customers and relationship building
Consultancy and Configuration
Provide support to existing clients including report generation at critical times of the year
Advise and assist the client in maintaining and enhancing their application
Configure the system as per the defined requirements using the system user interface
Work with technical teams to resolve system and configuration issues
Attend customer meetings and calls as and when required in support of larger implementation project, ensuring a professional image at all times
Provide status updates, highlight risks and issues to supervisor (within the project and/or people manager)
Dedicated Consultancy
Advise and assist the client in maintaining and enhancing their application
Serve as the main point of contact for key customers
Technical Configuration
More technical elements of the Implementation which will require knowledge of SQL, JavaScript and authoring of data collection forms using XML
Build and maintain custom forms using XML/SQL build scripts
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2+ years of professional experience required
Strong academic background in a relevant discipline e.g. computer science, engineering, sustainability or equivalent also a plus. Bachelor’s degree preferred
A high level of numeracy
Strong working knowledge of Excel required
Detail-oriented and analytical thinking
Familiarity with web-based applications
Ability to learn new software applications rapidly
Effective communicator with good interpersonal skills as this is a customer-facing role
Experience with relational databases and use of SQL
Working knowledge of XML is ideal
Experience in software implementation and / or support, a plus.
Previous experience working in teams for project delivery, a plus
Previous experience in a customer facing role, a plus
What We Offer
Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $80,000. USD to $90,000. USD and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 5% of the base salary.
This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday and personal days (totaling 12 days) and sick time off (72 hours).
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