Drive the migration to the next-generation customer relationship management platform, overseeing solution design, integrations, testing, deployment, and operational readiness
Design secure, scalable, and future-ready technology architectures that support customer engagement, digital channels, reporting, content management, and business growth
Define and govern customer relationship management data architecture, enabling high-quality, trusted, and connected data across the broader commercial technology ecosystem
Enable artificial intelligence-powered capabilities by ensuring data, integrations, and processes are designed to support analytics, automation, and responsible artificial intelligence solutions
Provide technical leadership to delivery teams and strategic partners, ensuring high engineering standards, effective governance, and successful project delivery
Build strong partnerships with business and technology stakeholders to translate complex requirements into practical and impactful solutions
Interested? For this role we're looking for the following education, experience and skills
Bachelor's or Master's degree in Information Technology, Computer Science, Engineering, Data Science, or a related field, or equivalent professional experience
At least 8 years of experience delivering enterprise technology solutions, including customer relationship management architecture, platform leadership, or solution design responsibilities
Strong understanding of customer relationship management processes, customer engagement technologies, digital channels, integrations, and enterprise platforms
Proven experience designing end-to-end technology architectures with a focus on scalability, security, compliance, performance, and business value
Experience working with cloud platforms, application programming interfaces, system integrations, identity management, and modern software delivery practices
Knowledge of artificial intelligence-enabled solutions, data platforms, and governance principles, including responsible and secure adoption of artificial intelligence technologies
Excellent communication and stakeholder management skills, with the ability to bridge business and technical audiences in a global environment
Fluent in English
Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!
About us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science.
Why work with us?
At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.
At UCB, we’ve embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless expressly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.
UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable laws.
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on EMEA-Reasonable_Accommodation@ucb.com. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.
