Drive automation at scale: partner with Product/Design/Operations on coverage, policy alignment, localization, and rollout strategy to better customer experience and reduce cost per contact.
Mentor/principle‑lead multiple pods; set technical strategy and quality bars; coach senior engineers on agentic patterns, reliability, and experiment velocity.
Basic Qualifications ----
7+ years building production ML/AI systems; 2+ years leading complex ML initiatives end‑to‑end.
Deep expertise in LLM‑driven systems (inference optimization, prompt/program design, fine‑tuning, distillation/LoRA, safety/guardrails, evals).
Track record of shipping customer‑facing intelligent experiences with measurable impact (A/B testing, metrics literacy).
Bachelor's Degree, or above, in Comp Science or related field.
Preferred Qualifications ----
Agentic architectures in production (planner/executor, memory, multi‑step reasoning) and RAG over complex, policy‑heavy knowledge bases.
Experience building support automation for large consumer platforms (routing, policy codification, internal tooling, co‑pilot/auto‑resolve).
Multilingual NLU/NLG (code‑switching, low‑resource languages), hallucination mitigation, safety red‑teaming, and privacy‑by‑design.
Practical expertise balancing speed and reliability at scale: experiment frameworks, feature flags, canary/guarded rollouts, and clear kill‑switches.
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For Sunnyvale, CA-based roles: The base salary range for this role is USD $232,000 per year - USD $258,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
