- Payment Reconciliation: Reconcile payments received with outstanding balances to ensure accurate account records
- Investigate and resolve discrepancies or payment disputes
- Work with Cash Application to clear on-account balances and assist with remittance requests
- Documentation and Reporting: Maintain accurate and up-to-date records of collection activities and customer interactions
- Generate reports on collection performance, trends, and key metrics for management review
- Compliance: Ensure compliance with all relevant regulations and company and team policies
- Ensure BPO teams are compliant with the process expectations with regard to timeliness, accuracy, process and strategy
- Dispute Management: Manage, track, report and resolve complex billing and collections disputes
- Partner with the GPO and Service Delivery teams to implement and manage compliant end-to-end workflows aiming strategic account dispute resolution.
Stakeholder Management:Prepare and lead financial performance presentations to B2B business leadership. Guiding discussions to achieve objectives and increase efficiency Act as a central point of contact for business stakeholders and finance partners, such as Sales, Business Development, Accounting, Tax and Legal, to proactively manage and resolve business and operational issues in an innovative, efficient, and effective manner Identify, research and resolve issues raised by business owners, clearly understanding the cause-and-effect relationship and taking a systematic approach rather than reacting to symptoms Train the cross functional teams on Finance Operations processes and procedures
What You'll Need
BA/BS in Accounting or Finance related field
5+ years of relevant work experience in multinational, high tech, and high volume organizations; of which 2-3 years in team lead / manager roles.
Strong project management and organizational skills with an ability to plan and perform multiple tasks
Excellent verbal, written, and interpersonal skills
Experience preparing reports, presenting, and managing relationships with management-level partners
Hands-on, strong work ethic, and can-do attitude
Analytical mindset with the ability to interpret financial data
Language: fluent in English. Additional languages are a plus
Strong customer service experience and ability to balance achieving internal targets while providing a positive customer experience
Strong functional knowledge of the following areas: customer record maintenance, customer invoicing, revenue reporting, and reconciliations
Flexibility in working hours: role will require collaboration across multiple time zones