Cross-Functional Collaboration: Collaborate closely with stakeholders from various departments including Commercial teams, Regional subject matter experts, Finance, Product and Compliance to understand process requirements, gather feedback, and implement changes effectively.
Change Management: Partner with change management efforts associated with process improvements, including communication, training, and stakeholder engagement.
Performance Monitoring: Establish key performance indicators (KPIs) and metrics to monitor process performance, track progress, and identify areas for further optimization.
Risk Management: Identify potential risks and bottlenecks in moving from design to implementation and develop mitigation strategies to minimize disruptions, delays and ensure business continuity.
Support Technology Integration: Collaborate with the Engineering team to leverage technology solutions for process automation, data analysis, and workflow optimization.
What You'll Need
Basic Qualifications
Bachelor's degree, preferably in Engineering, Business Administration or similar fields
6+ years in Business Operations or Strategy roles within a commercial environment (Merchant, Sales, Revenue, or Product Operations).
Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
Fluency in English
Preferred Qualifications
MBA or similar Master's level degree
Experience in Business Process Management or Analysis, with strong expertise in process mapping and redesign, using analytics to identify and resolve operational bottlenecks
Experience in Strategy and Operations, specifically managing projects across the end-to-end Merchant Lifecycle Journey (acquisition, conversion, engagement, retention, and churn) with demonstrable results.
Experience working with Product teams to launch new products at scale, serving as the bridge between Operations, Compliance, Product Dev, and Engineering, preferably within a B2B organization.
Proven ability to analyze complex data, identify patterns, and provide solid evidence for data-driven recommendations.
Strong project management experience, capable of planning, executing, and moving the organization along to meet the requirements of both small and large-scale projects.
Fluency in Spanish is a plus.
