Improve fleet dispatch operations: Identify and address operational or product gaps in fleet configuration, dispatch workflows, and delivery execution to improve fleet utilization, reliability, and operational scalability.
Enhance the end-to-end courier experience: Identify and reduce friction across the logistics delivery journey, including the TMS Driver Module, Uber Driver app, hub pickup, and last-mile delivery. Partner with Logistics & Network Ops, Taiwan Earner Ops, and Product teams to drive improvements.
Build logistics-tailored courier support solutions: Partner with CommOps to establish dedicated support workflows, troubleshooting processes, and support logic tailored to logistics fleet and courier needs.
Explore cross-business fleet opportunities: Collaborate with teams across Uber's business units to identify opportunities to improve fleet utilization, operational processes, and product capabilities.
Design & Implement Retail Delivery Solutions
Design end-to-end retail delivery solutions: Translate retail shipper needs into delivery solutions by mapping shipper and courier journeys, defining operational workflows, and evaluating existing product capabilities.
Evaluate product gaps and solution options: Partner with Global Product and Partner Engineers to assess technical feasibility and determine whether requirements should be addressed through global product enhancements, local solutions, or operational processes.
Drive solution implementation and launch: Translate new retail delivery use cases into clear requirements and implementation plans, coordinating with Commercial, Product, Engineering, and Operations teams to bring solutions from concept through launch.
Shape & Improve Logistics Products
Translate operational insights into product improvements: Identify product gaps and opportunities through fleet, courier, shipper, and operational feedback. Develop clear use cases, product requirements, and business impact assessments to represent Taiwan's needs in Global Product discussions.
Drive product issue resolution: Assess the operational impact of product issues, partner with Product and Engineering teams to troubleshoot root causes, and track issues through resolution.
Enable scalable day-to-day operations: Develop troubleshooting guides, operational playbooks, and escalation processes that empower on-site Warehouse & Fleet Operations teams to resolve common issues independently, with clear escalation paths for complex product or integration issues.
The Experience You’ll Bring
Basic Qualifications
Experience: 3-5+ years of experience in product operations/ management, technical consultant/ implementation, technical project manager, integration engineer, operational program management, or a related field.
Language: Strong business proficiency in both written and spoken English and Mandarin
Implementation & Project Management: Experience managing cross-functional projects from requirements and integration through testing, launch, and stabilization.
Product & Technical Acumen: Technical knowledge over product requirement design, APIs, payloads, system workflows, and testing, and work effectively with technical teams without needing to build the solutions yourself.
Structured Problem Solving: Ability to break down complex operational or product challenges, identify root causes and gaps, and turn them into clear requirements or solution proposals.
Stakeholder Management: Strong communication and stakeholder management skills, with the ability to align different teams, manage expectations, and drive projects forward.
Preferred Qualifications
Product Collaboration: Experience working with Product and Engineering teams, presenting business or operational use cases, and influencing product solutions or priorities.
Logistics Experience: Experience in logistics, last-mile delivery, transportation management, or shipper integration is a plus.
Ownership & Adaptability: Comfortable owning ambiguous problems and making decisions in a fast-moving environment, including hands-on support during critical launch periods.
Data & Tools: Comfortable using Google Sheets to support analysis and decision-making; SQL experience is a plus.
