Defining the right assay or sequencing approach
Identifying risks, tradeoffs, and alternative strategies
Setting realistic expectations with customers
Prepare and distribute quotes for NGS service projects; maintain an up-to-date, accessible database of issued quotations, NDAs, purchase orders, and statements of work
Post-Intake Execution
Own end-to-end project coordination following intake through final delivery, ensuring continuity between scoping, lab execution, and data delivery
Serve as the central coordination hub across all functions, including: Lab Operations, Bioinformatics, Customer-facing teams (Sales / FAS), and the Customers
Drive regular project syncs with the lab manager (daily/weekly) to track progress vs. timeline, identify risks, and ensure alignment across teams
Serve as the primary point of contact for project updates post-intake
Establish and maintain clear communication cadence, including: status updates, timeline changes, data delivery, and invoicing
Manage customer expectations proactively, especially around: turnaround time (TAT), data quality, and scope changes or technical challenges
Maintain real-time visibility of all active projects, including a transparent, accessible work-in-progress (WIP) list, in coordination with the lab team
Maintain accurate, timely records across all systems to enable up-to-date reporting on quotes issued, orders placed, orders in progress, and orders shipped
Follow applicable regulatory and quality requirements, including ISO 13485, for the service lab
Leadership & Continuous Improvement
Provide technical and project leadership to coordinators and cross-functional partners supporting the NGS service lab
Identify and drive process optimization and scalability improvements across the intake-to-delivery lifecycle
Support ad hoc strategic projects as required
What You'll Bring to the Team
PhD in Biology, Genetics, Genomics, Molecular Biology, Chemistry, or a related Life Science field
5+ years of relevant experience utilizing Next Generation Sequencing (NGS) technologies, including project or program management experience, with demonstrated experience in a customer-facing role
Expert understanding of NGS workflows (DNA, RNA, methylation, long-read) and the customer workflows the associated service offerings address
Proven track record managing complex, technical projects from intake through delivery that meet customer expectations
Proven ability to influence and lead cross-functional teams, and to work effectively with customers, internal operations, and sales teams
Outstanding leadership, teamwork, and communication skills
Hands-on, high-energy, positive attitude with a can-do approach that gets it done
Highly motivated and results-oriented, with the ability to work under pressure and a strong sense of urgency
Strong organizational skills and excellent problem-solving abilities
Must be able to work outside of regular work hours / a flexible schedule as needed
The base cash compensation for this California-based role is below. In addition to base salary, this role is eligible for bonus, equity, and a generous benefits package. Final compensation amounts are determined by multiple factors, including candidate skill, experience, expertise, and location and may vary from the amount listed above. Compensation may be different in other locations.
San Francisco Bay Area Pay Range
$164,000—$203,000 USD
