What skills do I need?
1-3+ years of experience in an IT support or helpdesk role
Proficiency across macOS, Windows, and Linux, with a basic understanding of networking, Wi-Fi, and office hardware
Familiarity with common SaaS platforms such as Google Workspace, Atlassian, 1Password, and Slack
Actively uses AI tools as part of daily work for troubleshooting, documentation, and automating repetitive tasks
IT security awareness; compliance experience is a plus
Nice to have: experience with device management platforms (e.g., Kandji or Iru), scripting or automation, or high-growth startup experience
Bachelor’s degree or equivalent working experience
Key Responsibilities
Serve as a key on-site IT support contact at Somerville HQ, resolving hardware, software, and network issues in person when remote support isn’t enough.
Triage inbound IT requests via tickets and chat, solving Tier 1 and Tier 2 issues independently and escalating when needed.
Support and troubleshoot endpoints (macOS, Windows, Linux), productivity platforms, and A/V equipment.
Manage user accounts and permissions across the company’s SaaS platforms, including onboarding and offboarding (equipment setup, access provisioning, account decommissioning) and periodic access reviews.
Maintain an accurate inventory of IT assets at Somerville HQ and support the full device lifecycle: procurement, tracking, refresh, and recycling.
Create and update support documentation, knowledge base articles, and team runbooks so employees can self-serve, and turn recurring issues into systemic fixes rather than just closing tickets.
Key Collaborators
IT team
Operations and People Ops partners
Operations leadership
Working At Tulip
We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered.
We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:
Direct impact on product and culture
Company equity
Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
Flexible work schedule and unlimited vacation policy
Learning & Development program
Virtual company events and happy hours
Fitness subsidies
An inclusive, dog-friendly office with diverse and inspiring colleagues
We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.
The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted, actual compensation will be determined depending on multiple factors including job-related knowledge & skills, experience, business needs, geographical location, market compensation data, and internal equity. Expected compensation ranges for this role may change over time. The salary range for this position is $72,000 - $92,000 per year.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.
