Maintain and integrate quality systems for return and complaint processing
Identify, interpret, and apply customer requirements to active and shipped products. This person will be trained and required to use customer specific references and general PCB specifications.
Interpret and analyze customer requests. This will include communicating with customer for clearer understanding and follow-up questions to assist the quality department in addressing customer inquiries.
Analyze product returns to establish preliminary investigation for quality issues. This includes communicating findings within the quality department, operations, process engineering, front end engineering, and the customer, as applicable.
Understand and support continuous improvement elements such as 8D Corrective Actions, ZDP, PFMEA, 6S, TPM, DOE, Jidoka/Andon, Customer Satisfaction, and Quality Alerts
Assist in process auditing
Assist with procedure and documentation updates and associated training
Establish format and generation of AS9102 FAI reports.
GD&T – Understanding customer blueprints and correlating requirements to physical product measurements.
Coordinating outside service for customer specific requirements.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Essential Knowledge and Skills
Able to read, write, and communicate in English, to the extent necessary to perform the job functions.
Able to understand concerning technical requirements.
Able to effectively communicate with others, both basic and technical concepts.
Possess strong customer service skills.
Excellent computer skills with proficiency in Microsoft Office and peripheral devices.
Self starter with ability to do follow-up to completion without supervision.
Understands basic corrective/preventive action concepts.
Well organized and able to multitask.
Education and Experience
BS in an Engineering discipline preferred or equivalent experience
Quality Department experience
PCB experience preferred
Understanding of printed circuit accreditation programs (NADCAP, AS9100, ISO, etc)
MIL compliance preferred
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Compensation and Benefits
TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire.
Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that may be hired in New York, California and Colorado. For California-based roles, compensation ranges are based upon specific physical locations.
Export Statement
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
