Customer Relationship
Own the customer relationship, experience, and satisfaction for assigned accounts.
Act as the voice of the customer internally; escalate and resolve issues proactively
Conduct technical and commercial program reviews with customers, including Quarterly Business Reviews (QBRs)
Coordinate with Quality to support the customer complaint process, including RMA requests, returns documentation, and corrective-action follow-through.
Engineering & Manufacturing Coordination
Partner with Engineering (CAM/FEE and Process Engineering) to ensure manufacturability, timely DFM feedback, release of tooling and documentation, and support of yield improvement initiatives.
Coordinate with Manufacturing Operations to align build schedules and capacity planning, resolve on-time delivery issues, and provide accurate order status.
Collaborate with Supply Chain / Procurement to manage material lead times, laminate and Prepreg inventory, and material need dates.
Commercial Support
Support annual and/or quarterly pricing reviews by providing yield, cost, and pricing analysis.
Support and coordinate with Inside Sales administration on contract and export compliance reviews, and order administration.
Essential Knowledge & Skills
Customer-facing experience in a B2B manufacturing setting — able to hold difficult conversations on schedule and quality without damaging trust
Program/project management discipline — planning, milestone tracking, risk identification, and structured escalation
Working knowledge of PCB fabrication
Ability to interpret customer specifications, drawings, statements of work, and contractual requirements
ERP/MRP proficiency — Oracle experience required or strongly preferred; able to navigate order status, need dates, and material availability independently
Microsoft Office proficiency — Outlook, Word, Excel (data analysis and reporting), PowerPoint (customer-facing presentations)
Communication — articulate speaker who adjusts message and depth to audience, from the shop floor to customer executive leadership
Cross-functional influence — able to coordinate and work effectively across departments, external companies, and varied personalities without direct authority
Prioritization under pressure — manages competing program demands and communicates trade-offs early
Some mechanical aptitude an asset
Education & Experience
Required
5+ years of combined customer-facing and program/project management experience in a manufacturing environment, including a minimum of 3+ years in program or project management
Bachelor's degree in Business, Engineering, or a related technical field — or equivalent progressive experience in manufacturing program management
Demonstrated experience managing customer programs in a contract or build-to-print manufacturing model
Preferred
Printed circuit board fabrication or PCB assembly (PCBA) experience — including EMS environments
Experience supporting aerospace & defense, medical, or other regulated-industry customers
Posting Disclosure
This posting is for an existing vacancy. Artificial intelligence is not used to screen, assess, or select applicants for this role. Final compensation will be determined in accordance with applicable compensation policies, internal equity, and the successful candidate’s qualifications, skills, and experience. The expected annual compensation range, in CAD, for this position is as follows:
$60,221 - $80,294
Please note that due to Controlled Goods Program (CGP) requirements, all applicants must be a Canadian Citizen or a Permanent Resident in Canada.
Applicants may be entitled to
Shift premium
Registered Retirement Saving Plan (RRSP) and Deferred Profit-Sharing Plan (DPSP) options
Quarterly Bonus Program (considered taxable income and subject to applicable taxes)
Wellness
Medical and Dental, Health Spending Account (HSA)
Life, AD&D, and Long-Term Disability Insurance
Employee Assistance Program (EAP)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, TTM Technologies is an equal opportunity employer committed to providing an inclusive and barrier free recruitment and selection process to all Applicants (including but not limited to those with disabilities). Applicants should advise Human Resources if they require any type of accommodation during the recruitment process; please contact our accessibility lead at accessibility.tor@ttm.tech or 416-208-2186. TTM Technologies will work with any Applicant who is requesting accommodation in order to provide or arrange for the provision of a suitable accommodation that takes into consideration the accessibility needs of the Applicant.
