Integrity – We are honest, transparent, and committed to doing what is right.
Customer focus – We have relentless focus on our customers and their success.
Right with speed – We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
Play for each other – We are a team. We show up for each other, and we know that through teamwork we achieve greatness.
Champion change – We know adaptation and improvement are requirements to survive and to thrive.
Enjoy the journey – We create an environment where our team feels appreciated and has fun along the way.
Job Responsibilities
Own, maintain, and continuously improve core Quality Management System (QMS) processes including document control, records management, training, internal audits, corrective action (CAPA), nonconformance management, and risk management.
Administer and govern the document control system within ETQ, ensuring document accuracy, version control, approval discipline, and accessibility across the organization.
Lead the migration, standardization, and ongoing maintenance of controlled documents and quality records.
Define, deploy, and track training requirements to ensure employees are properly trained to applicable procedures and quality system requirements.
Plan, coordinate, and support internal audits and external audits (ISO registrar, customer, and regulatory), including preparation, execution support, and follow up.
Track audit findings and corrective actions, ensuring timely closure, adequate root cause analysis, and verification of effectiveness.
Administer the corrective action system, supporting structured problem-solving using methodologies such as 5 Why, Fishbone, and 8D.
Monitor and report QMS health metrics such as overdue CAPAs, audit findings, document status, and training completion.
Partners functionally with Engineering, Operations, Supply Chain, and Service to ensure procedures accurately reflect practice and are consistently followed.
Support management review activities by providing system performance data, trends, and input.
Coordinate Returned Material Authorization (RMA) activities, including intake, documentation, system tracking, and disposition coordination.
Perform visual inspection and documentation of returned materials as required to support RMA processing.
Ensure RMA records, nonconformances, and corrective actions are properly captured within the QMS.
Identify opportunities to improve QMS effectiveness, usability, and scalability as the organization grows.
Perform other duties as required.
Job Requirements
Basic Qualifications
3+ years of experience in a Quality Systems, Quality Assurance, or Quality Engineering role within a manufacturing environment.
Hands-on experience supporting or administering a Quality Management System.
Working knowledge of ISO 9001 requirements.
Strong attention to detail and ability to manage multiple system-level priorities.
Strong written and verbal communication skills.
Preferred Qualifications
Internal Auditor certification (ISO 9001).
Experience with electronic QMS platforms (ETQ preferred).
Experience supporting audits and corrective action systems.
Proficiency with Microsoft 365; experience with ERP/MRP systems (Epicor or similar) a plus.
