This position is suited to a proactive, detail-oriented professional who can manage a high volume of requests, juggle billing deadlines, research payment and account issues, follow defined procedures and service expectations, and escalate complex or higher-risk matters with clear documentation.
Key Responsibilities
Oversee the accurate and timely processing of complex customer invoices, including intricate billing rules, tiered pricing structures, and special contract terms, ensuring compliance with company policies and SOX regulations
Perform in-depth analysis of billing data to identify trends, potential issues, and areas for improvement, generating detailed reports for management review and decision-making
Thoroughly interpret customer contracts to accurately apply billing terms, including service level agreements, usage fees, and billing adjustments
Analyze and validate billing, operational, & customer data for completeness and accuracy before invoice issuance
Work closely with account management team to ensure accuracy and resolve customer billing issues
Maintain and input customer master data information within ERP system
Reconciling weekly and monthly customer account statements, and follow up with clients on overdue balances
Accurate and timely responses to requests from internal customers including accounting, sales, customer success, and senior management
Participate in improving internal controls, policies, procedures, and process documentation
Ad hoc projects as they arise
Required Experience & Qualifications
Minimum Qualifications
Bachelor’s degree in Accounting, Finance, Business Administration, or a related field (or equivalent professional experience)
4-15 years of accounting experience
Solid understanding of general revenue accounting principles
Strong Excel skills, including XLOOKUPs and pivot tables
Familiarity with Microsoft Office Suite and Google Workspace (Gmail, GSheet, and GDrive)
Preferred Qualifications
Strong analytical abilities to interpret complex data, identify patterns, and troubleshoot intricate billing issues and present financial information to various internal stakeholders
Self-motivated, organized, and detail oriented with the ability to work independently under general supervision
Previous experience in healthcare tech, start-up environment, and subscription billing are helpful
Experience and competence in using integrated ERP software (SAP preferably)
Qualifications
3-5 years fertility benefits investigation or billing experience
Additional Information
Additional Physical Job Requirements
Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move light objects up to 20 pounds. The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to perform essential job functions.
Consistent with the Americans with Disabilities Act (ADA) and similar applicable state laws, it is Fuze Health’s policy to provide reasonable accommodation to enable qualified individuals with disabilities to perform essential job functions, unless such accommodation would cause an undue hardship.
Salary Range: $$78,880.00 - $98,600.00
Travel - No
Incentive eligibility- No
Equity eligible - No
Employment Authorization Requirement: Applicants must be authorized to work for any employer in the U.S. Alto Pharmacy, Fuze Health, LetsGetChecked, and Fuze Care Services can not take over, transfer, or sponsor any visa type at this time.
Benefits: Fuze Health Benefits Site
#LI-Remote
Equal Opportunity Employer
Fuze Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process, please contact us at talent@fuzehealth.com.
Fuze Health considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws. We are an E-Verify participating company.
Use of Automated Decision Tools
Fuze Health recruiters and hiring managers may use automated decision tools to help identify candidates who match the stated job requirements, and to what extent. These tools are designed to help ensure fairness in all aspects of the hiring process by providing recruiters and hiring managers with data-backed insights based on information provided in your resume, including work experience, education, and other skills. Fuze Health does not use automated decision tools to make hiring decisions; hiring decisions always involve human review and input. If you have any questions or would like to request an alternative process, please contact us at talent@fuzehealth.com.
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