RESPONSIBILITIES
Support the site Workplace Experience Lead (day-to-day direction) in delivering a high-quality, reliable employee experience across the site, including:
Serve as the first point of contact for workplace requests, triaging and resolving issues through our ticketing system and escalating appropriately.
Handle minor day-to-day facilities issues — such as small leaks, burnt-out lighting, jammed doors, and clogged fixtures — and maintain a current, accessible list of vendor, landlord, and emergency contacts to get the right help on site quickly.
Coordinate with landlord property management and building engineers on repairs and maintenance, following up until issues are closed.
Support day-to-day coordination of third-party vendors, including janitorial, culinary and snacks, groundskeeping, security, and pest control; monitor service quality, log issues, and verify work is completed to standard.
Plan, set up, and break down workplace and company events, including all-hands meetings, team lunches, customer and executive visits, and onboarding sessions.
Manage conference rooms, AV readiness, and common areas so they are clean, stocked, and ready to use.
Order and stock supplies, snacks, beverages, and office equipment; track inventory and flag budget variances to the Lead.
Process vendor invoices, purchase requests, and PO paperwork accurately and on time.
Assist with badge and access requests, visitor management, mail and package handling, and new-hire desk and equipment setup in partnership with IT and Security.
Support safety and compliance efforts, including emergency drills, evacuation wardens, first aid and AED checks, and basic incident reporting.
Help maintain space and move data, including desk assignments, seating charts, and basic floor plan updates.
Document processes and contribute to scalable standards as we open new sites; occasionally support production areas as needed.
QUALIFICATIONS
1–3 years of experience in office administration, facilities, hospitality, events, or a similar service-oriented role.
Demonstrated ability to manage multiple priorities, work independently, and follow through on details.
Comfort coordinating with outside vendors and contractors and communicating clearly and professionally.
Practical, hands-on problem-solving skills and the willingness to be on your feet — including setting up rooms, moving furniture, and lifting up to 40 pounds.
