Update and improve runbooks based on recurring issues to strengthen team processes and reduce repeat escalations.
Support Account Managers, Customer Success Managers, and external partners with data-backed responses, clearly explaining discrepancies, pacing issues, and integration behavior to non-technical stakeholders.
Apply strong working knowledge of programmatic workflows, OpenRTB, header bidding, and server-to-server (S2S) integrations to troubleshoot issues across TripleLift's Exchange, Creative Platform, and reporting layers.
Collaborate effectively with Engineering, Product, and client-facing teams to resolve issues and support overall team efficiency.
Communicate structured updates across squads, and write clear incident notes, runbooks, and validation summaries.
Propose and help build targeted automations and workflow improvements (monitoring tweaks, ticket templates, validation scripts) that reduce repetitive, manual work.
Own integration validation for new partners and products, troubleshoot discrepancies during UAT, and partner with Integrations and Engineering teams to unblock launches.
Use strong SQL and log analytics/APM tooling to debug DSP/SSP and tag/pixel workflows, and validate REST and OpenRTB API payloads.
Contribute small fixes, configuration changes, and tooling pull requests, and collaborate with Engineering on bug triage and validation.
Identify root causes for common issues (mismatched macros, tag misfires, reporting lags, basic integration breaks) using structured debugging methods.
Education & Requirements
Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
Minimum 5 years of experience in a solutions, technical support, or operations role, ideally within AdTech or a related industry.
Strong SQL skills (joins, window functions) and experience with log analytics/APM tooling (e.g., Grafana, Kibana, Datadog).
Working knowledge of programmatic advertising concepts (OpenRTB, header bidding, DSP/SSP, S2S integrations) and core AdTech metrics (fill rate, bid rate, win rate, render rate, discrepancies).
Experience validating REST APIs and troubleshooting tag/pixel implementations.
Ability to read code and write small scripts or queries to support analysis and debugging.
Excellent written and verbal communication skills, with the ability to explain technical issues clearly to non-technical stakeholders.
Comfort participating in an on-call rotation and managing time-sensitive, partner-facing issues.
Ability to work onsite three days per week in our NYC office.
US Jobs: The base salary range represents the low and high end of the TripleLift US salary range for this position. Actual salaries will vary depending on factors including but not limited to experience and performance. The range listed is just one component of TripleLift’s total compensation package for employees. Other rewards may include bonuses, an open Paid Time Off policy, and many region-specific benefits.
Pay is based on various non-discriminatory factors including but not limited to experience, education, and skills.
Benefits Available to Eligible Employees Include the following*
Medical, Dental & Vision Plans
Flexible PTO
401k w/ employer match
Full-time employees are eligible for comprehensive benefits (subject to the terms of applicable plans/policies/agreements, which will be made available to you after commencing employment).
Salary range transparency
$100,000—$130,000 USD
At TripleLift, we believe great work starts with great people. We foster a culture built on collaboration, curiosity, and a shared commitment to making each other better. We move with urgency, challenge convention, and continuously innovate to elevate digital advertising. We value people who bring new perspectives, take ownership, and work together to drive meaningful impact. Learn more about TripleLift and our culture on our LinkedIn Life page.
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