Clear, empathetic communication skills with an innate ability to translate technical concepts into simple language.
Resourceful troubleshooting and problem-solving abilities paired with organized case documentation habits.
Bonus Points For
Familiarity with ticketing platforms, remote support tools, or customer support center environments.
Background or interest in engineering, architecture, design, or user experience (UX).
Experience working across multiple operating systems including Windows, iOS, and Android.
Logistics
Location: Remote with occasional in-office meetings
Travel Requirement: 0% - 5% (minimal to none)
technical support, customer experience, customer success, troubleshooting, software support, help desk, AECO, client support, ticketing system, issue resolution, customer service representative, SaaS support
Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
- Hiring Range
- $15.96–$19.95
- Pay Rate Type
- Hourly
- Bonus Eligible?
- No
- Commission Eligible?
- No
Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
How to Apply: Please submit an online application for this position by clicking on one of the Apply buttons located in this posting.
At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under Governance->Governance Documents.
Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.
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If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.
