Communicates effectively with others. Shows respect to patients, families and co-workers. Reports patient related information in a timely manner. Reports problems in completing assignment/tasks in a timely manner to the appropriate person. Documents observations and tasks performed. Works in collaboration with all members of the health care team. Utilizes chain of command appropriately.
Performs supply, equipment, and environmental-related activities as required, and described in principal accountabilities. Recognizes, reports, and follows-up on issues with supply/equipment availability in a timely manner. Reports and follows through as per unit standard concerning equipment that is broken or malfunctioning. Assures equipment/supplies are readily available for use by next person.
Acknowledges need for self-growth and accountability. Identifies area for self-improvement. Demonstrates/maintains knowledge of organizational and unit changes. Supports organizational and unit changes.
Working Conditions
Bending - Frequently
Climbing - Occasionally
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting <10 Lbs - Consistently
Lifting 50+ Lbs. - Frequently
Lifting <50 Lbs. - Consistently
Pulling - Consistently
Pushing - Consistently
Reaching - Consistently
Reading - Consistently
Sitting - Frequently
Standing - Consistently
Stooping - Frequently
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Freq
Color Vision - Occasionally
Visual Acuity: Far - Consistently
Visual Acuity: Near - Consistently
Walking - Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS…
Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
Offer patients and guests priority when waiting (lines, elevators)
Work on improving quality, safety, and service
Respect: ALWAYS…
Respect cultural and spiritual differences and honor individual preferences
Respect everyone’s opinion and contribution, regardless of title/role
Speak positively about my team members and other departments in front of patients and guests
Value: ALWAYS…
Value the time of others by striving to be on time, prepared and actively participating
Pick up trash, ensuring the physical environment is clean and safe
Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste
Engage: ALWAYS…
Acknowledge wins and frequently thank team members and others for contributions.
Show courtesy and compassion with customers, team members and the community
