Travis Perkins plc is now hiring for an enthusiastic IT Operator to join our AOC/Service Desk team within TP Central Functions Technology & Data.
Reporting to our Service Desk Team Leaders and Service Desk Delivery Manager, you will spend your time running business critical batch processes, monitoring network and server infrastructure, managing user lifecycles (JML) and providing essential first-line support to colleagues across all Travis Perkins businesses.
If you have a genuine passion for IT, a natural knack for customer service and an eagerness to develop your technical skills, we would love to hear from you!
Working Pattern & Location
Location: Based at our Head Office in Duston, Northampton
Shift Pattern: Full-time, Hybrid of 4-on, 4-off rotation (2 days / 2 nights / 4 off).
Hours & Coverage: Dayshift hours are 06.30am to 18.45hrs and nights 18.30hrs to 6.45am.
Shift Allowance: An additional shift allowance is provided alongside base salary.
Hybrid Working: Flexible hybrid arrangements apply where feasible around operational handover and on-site shift requirements.
The Opportunity
As an IT Operator, you will ensure the technological backbone of Travis Perkins plc runs seamlessly around the clock.
What You'll Be Doing
Batch Processing & Backups: Running business critical TP Group batch processes and system backups across multiple platforms in accordance with daily schedules and tight SLAs to ensure continuous trading.
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Infrastructure Monitoring: Monitoring servers, network infrastructure and services using modern ITSM toolsets to maintain maximum system availability across the business.
Incident Management & First-Line Support: Logging, managing and resolving colleague queries via phone and portal, aiming for a 60%+ first-contact resolution target.
JML Lifecycle Management: Fulfilling standard service requests for Joiners, Movers and Leavers within established SLAs.
Escalations & Queue Monitoring: Following ITIL best practice to monitor ticket queues and dashboards, working closely with Senior Operators and Shift Leaders to escalate major incidents smoothly.
Continuous Capability Development: Completing scheduled training and project work to support the continuous development of the technical capabilities of the Service Desk.
About You
Essential
Basic to intermediate understanding of core IT concepts (self-taught or through formal learning) and a genuine enthusiasm for technology.
Strong customer service background with clear, concise, and approachable communication skills.
Natural problem-solving mindset with the ability to explain technical steps to non-technical users.
Ability to multitask, prioritise tickets, and remain calm under operational pressure.
Willingness to learn, adapt to new ITSM tooling and work flexible shift patterns.
We'd Particularly Like to See!
Prior experience in a helpdesk, service desk, or contact centre role.
Familiarity with Active Directory / Azure, user administration, or MDM mobile tooling.
Foundation certifications such as ITIL v4, CompTIA A+, or Microsoft fundamentals (MS-900 / AZ-900).
Basic exposure to PowerShell scripting or printer support environments.
Ready to Power Our Group Technology?
If you are eager to build a rewarding career in IT operations and support, submit your application today!
