Transaction Network Services (Tns)
From Transaction Network Services (Tns)'s careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
In this challenging role you will work as part of a 24/365 team supporting TNS customers and services, and our global IP network.
An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!
Overview
TNS has an exciting role for a IP NOC Technician within our Network Operations Department! In this challenging role you will work as part of a 24/365 team supporting TNS customers and services, and our global IP network.
The IP NOC Technician will answer incoming phone calls from customers and document, isolate and resolve network and customer specific incidents. This person is responsible for accurate ticket updates and timely communication during the lifecycle of the ticket both internally and externally.
The IP NOC Technician will work closely with the Technical Support Team and desk management to resolve issues.
The IP NOC Technician will ensure that the TNS network and customers are monitored to proactively identify and prevent potential incident impacts.
The IP NOC Technician will ensure that incidents are managed effectively through the execution of the established incident management process, a focus on ticket management quality, and effective escalation and communications.
3-5 years’ experience in operations support environment
3-5 years’ experience with troubleshooting circuits
Direct experience configuring and troubleshooting Cisco routers and switches
Cisco IOS experience and FRmiliarity with TAC case management and escalation process
MPLS experience
Routing protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP)
Network Address Translation experience
Solid written and verbal skills
Direct customer service experience required
Flexibility to work rotating shifts in a 24x7 environment, including weekends and holidays
Availability to work overtime shifts to maintain divisional coverage and to attending training sessions
Understand and manage the pressure of a 24x7 customer support environment
CCNA Certification
B.S. (or equivalent) in Information Technology, Computer Science, or other technical disciplines.
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
A free account lets you apply, save this job, see how well you match and check your resume against it.
Scores your resume against this job the way resume scanners do: the job's hard and soft skills, searchability, recruiter tips and formatting.
Create a free account to see your score. Your resume stays in this browser until then, and we never store it.
Already a member? Sign in