Who you will work with
This team is comprised of Project Managers and Implementation Consultants who are committed to providing our clients with high-quality project management and expert services. This position reports to the Implementation Consultant Manager with supervision and assistance from Senior Implementation Consultants.
What you will be doing
As Implementation Consultant, you will be responsible for participating as a technical team member in the implementation of, but not limited to, the Quickcharge cashless payment and point of sale solution. You will have significant responsibilities associated with initial installation, configuration, training and client support.
Independently managing in addition to working with a team to provide services on technical project engagements
Meeting established goals for utilization, customer satisfaction and project forecast for completion as set by management
Delivering on-site or remote installation and go-live support for clients
Deliver expert training and consultative services to provide optimal system functionality
Assist the Project Management team with the coordination of hardware shipment
Configuration of interfaces with 3rd party HR and Payroll systems
Configuration of Point-of-Sale devices, menus and related features
Working with credit card gateways to configure POS devices for credit card processing
Comply with PCI compliance standards during installation of credit card integrations
Work with 3rd party vendors to complete project deliverables
Understand hardware components to provide support and escalation to hardware vendors
Work with supervisors and management to properly escalate issues through Sales and Development teams
Troubleshooting of both hardware and software related issues
What You’ll Bring
Required Qualifications
Has a degree or certificate in a technical field or IT concentration
Can learn and master new and existing Illumia service offerings
Has a knowledge of MS Office and other MS products
Has strong interpersonal skills with excellent oral and written communication skills
Is extremely detail-oriented and driven
Is client-focused
Preferred Qualifications
A background with retail Point-of-Sale or Cashless systems
Experience working in large healthcare or business clients
SQL database and SSO authentication experience
Experience working in a client technical support role
Familiarity with PCI Compliance standards
Experience with inventory tracking and management
Essential Functions of the job
The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodations impose an undue hardship on the organization.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may be added, removed, or modified at any time in accordance with business needs and applicable law.
What is good to know
Physical Requirements
Can travel up to 25% domestically
Can lift up to 50 pounds and use hand tools
Can bend, kneel or twist to complete hardware installation
Competencies and Behaviors
Collaborative, Adaptable, Customer Focused, Problem Solving, Attention to Detail, Organized, Professional
Our leaders are Humble, Hungry, and Smart
Humble: The right leaders for Illumia don't need to own the spotlight — they share credit, define success collectively, and are quick to elevate the contributions of others. This is a company that still writes its story. The leaders who thrive here find energy in building something together, not in being recognized as the smartest person in the room.
Hungry: We are not looking for caretakers. We are looking for leaders who are restless about what's possible, self-motivated to close the gap between where we are today and where we need to be, and who are already thinking about the next opportunity before anyone asks.
Smart: At Illumia, our leaders must operate across a complex, distributed organization spanning multiple product lines, two legacy cultures, and thousands of customers with competing priorities. Technical skills matter, but the ability to read a room, build trust across functions, and bring people along is what separates a great leader from one who burns the organization out.
This position is classified as Exempt under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws.
What you get when you join our team
Flexible time off to include paid holidays and volunteer time.
Robust health, dental, and vision insurance plans on your first day of employment
Comprehensive employee assistance program (EAP)
Employer-paid life insurance/AD&D/short-term and long-term disability insurance
Flexible spending account (FSA) or health savings account (HSA)
Matched 401(k)
Employee stock purchase plan
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.
Your personal information will be handled in accordance with Illumia's Candidate Privacy Notice
Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.
