Reporting to the Service Centre Manager, a key part of this role is ensuring that we consistently meet and exceed our customers’ expectations.
Location: Morley, Leeds.
What will you do
To be trained in the diagnosis of faults and repair of all refrigerated equipment including and to be able to maintain and service the same equipment to a high standard. Full training will be given and relevant courses provided to ensure certification/competency is gained as the training progresses.
To be trained in the Installation, servicing and repair of Trucks, trailers, Light commercial vans and container equipment, limiting costs of stock used on contract accounts and maximising revenue generation in all areas.
To be trained how to optimize and maintain engineer van stock to maintain and enhance service delivery to TKUK customers.
To be trained to ensure relevant safety checks are carried out on the company van on a daily basis
To be trained to maintain product and customer requirements knowledge to meet ISO9002 standards at all times. Undertaking company training (at our dedicated training centre in Tamworth and also at external training centre providers facilities) to aid self-development through attending manufacturer’s courses, company online courses (E-Learning) certification processes. All other training as identified with your line manager.
To be trained to liaise with regional service controller and/or the service centre parts department in relation to job start and completion times, downtime and overtime authorisation, cost updates, parts supply and customer purchase orders.
To be trained to complete all relevant paperwork and on-line requirements enabling central control and invoicing to maintain a high standard of customer interface – keeping the customer informed.
To report to the Lead Engineer and complete all tasks as required.
Comply with all safety related and environmental regulations.
To be trained to understand and be able to read wiring diagrams and assist in fault diagnosis and repair as required.
To complete other work as reasonably requested by the Service Centre Manager / Lead Engineer outside of the main role.
Trainee Engineers will be supervised in the above tasks at all times.
What you will bring
Full UK driving licence. Locallised travel required, including overnight stays (for training courses), and working on customer sites.
Needs to be physically fit to perform required tasks to include participation in additional on call roster including overtime, working nights and weekends (upon completion of set courses and once competency within the role has been assessed).
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.