Optimise and maintain engineer van stock to maintain and enhance service delivery to Thermo King UK customers.
Ensure relevant safety checks are carried out on the company van daily.
Maintain product and customer requirements knowledge to meet ISO9001 standards.
Undertaking company training (at our dedicated training centre in Ashton, Wigan) and self-development through the Certi-Tech certification process.
To liaise with central control and/or the service centre regarding job start and completion times, downtime and overtime authorisation, cost updates and customer purchase orders.
Complete all relevant paperwork and on-line (PDA) requirements enabling central control and invoicing to maintain a high standard of customer interface – keeping the customer informed.
Assist with planning of installations and undertake installations and commissioning.
Perform other duties and projects which correspond to the general character of the position.
Ensure adherence to company procedures in line with company policies, Health & safety procedures and ISO9001 standards.
Apprentices and or engineers in training (EIT) may be supervised where applicable.
Ensure customer service is a priority and conduct & corporate image (self, van, tools, spares) are first rate
What will you bring
Educated to GCSE level or equivalent with at least 3 grade C’s or above.
Refrigeration/ Air Conditioning or Commercial Engineer with at least 5 Years’ experience.
Qualified to 2078 Refrigerant Handling and 2079 F-Gas.
Experienced in Electrics including 3 phase and brazing certified.
Able to work on own initiative in a safe and professional manner maintaining Customers units and Company property to the Highest Standards.
Commercial experience on mechanics including engines, compressors, and hydraulics.
Knowledge and Skills
Thermo King Basic Refrigeration course to be completed.
Thermo King Basic Electrics course to be completed.
Thermo King Certi-Tech Bronze and above to be completed.
Thermo King Electrical Diagnostics (AC and DC) course to be completed.
Thermo King thermostats, controllers, data logger’s competence
IT literate (Microsoft Office), PDA use.
Excellent interpersonal and communication skills.
Numerate, literate, methodical, systematic.
Attention to detail and target driven.
Customer Service Skills & Relationship building skills.
Punctuality and efficiency.
Additional local needs
Clean UK driving licence.
Extensive travel required, including overnight stays and working on customer sites.
Needs to be physically fit to perform required tasks.
Participation in additional on call roster, including overtime, working nights and weekends.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
