This role gives you the opportunity to make enterprise-level impact while using influence and leadership to drive results across a nationally distributed organization. You will help harmonize operations, remove barriers, strengthen management systems, and build the structure needed to support a rapidly expanding network.
You will be a strong fit for this role if you bring deep service operations experience, a commercial mindset, field credibility within service teams, technicians, and back-office operations, and a track record of leading transformation across complex service environments. Success in this role will require you to be both strategic and hands-on, with the ability to lead change, align teams, and deliver results at scale.
What you will do
Define and lead the service operations strategy for Thermo King’s company-owned dealer network, with accountability for standardization, operating performance, and profitable growth across service and parts.
Design, deploy, and continuously improve a scalable Business Operating System (BOS) to drive consistency, operating discipline, and business results across the national services organization.
Serve as the enterprise leader and center of excellence for service operations, parts operations, service process design, and branch-level operating performance.
Establish and drive national operating standards, performance metrics, and management routines that improve productivity, labor efficiency, cycle time, customer satisfaction, quality, and profitability.
Lead the identification, development, and deployment of best practices across branch locations with varying levels of operational maturity and consistency.
Analyze service workflows, time and material activity, technician productivity, parts performance, and branch operating results to identify opportunities for growth, margin expansion, and improved execution.
Build and sustain management reporting, operational dashboards, and information flows that enable strong performance management, decision-making, and organizational planning.
Influence and align branch leaders, service managers, parts teams, technicians, and back-office teams around common operating standards, service expectations, and financial objectives.
Lead the operational integration and standardization of acquired dealer locations into a consistent, scalable, company-owned dealer model.
Serve as a key architect and leader in systems harmonization efforts, helping define future-state business processes, organizational design, data discipline, and system adoption across the services organization.
Partner with leadership and cross-functional teams to remove barriers, resolve operational issues, and accelerate execution of strategic initiatives.
Monitor business performance against financial and operational targets and provide clear recommendations to improve growth, profitability, productivity, and customer outcomes.
Provide regular updates to leadership on services business performance, progress against strategic priorities, operational risks, and opportunities for improvement.
Drive a culture of continuous improvement, accountability, and operational excellence across a geographically dispersed field organization.
Travel regularly to branch locations across the United States to assess performance, coach local leaders, reinforce standards, and ensure consistent execution. Travel of 25-50% is expected.
What you will bring
Bachelor’s degree in Business, Operations, Engineering, Supply Chain, Industrial Management, or a related field preferred.
Minimum of 10 years of progressive leadership experience in service operations, including responsibility for service teams, technicians, and back-office operations in a commercial setting.
Experience in transportation, commercial vehicle, dealership, industrial service, heavy equipment, or similarly complex service environments strongly preferred.
Experience designing and deploying best practices, operating disciplines, and performance standards across disparate or uncoordinated teams.
Demonstrated experience leading multi-site service organizations across geographically dispersed operations. Track record of building, leading, and enabling high-performance teams and service cultures.
Proven accountability for financial performance, including revenue growth, profitability, productivity, and operational results.
Demonstrated success leading organizational change, overcoming barriers to execution, and driving adoption across field-based operations.
- 年度基本薪资范围或小时基本工资范围
- $173,343.33 - $242,375.00
- 薪酬类型
- 薪资
- 符合激励资格
- Yes
- 符合销售佣金资格
- No
- 免责声明我们致力于为该职位提供具有竞争力的薪酬，并根据多种因素进行定制。实际薪酬将取决于资历、绩效、地理位置、学历、经验、出差要求以及工会归属等因素。我们的薪酬范围通常以该国家的全国平均水平为基础。此外，福利待遇可能会因地区、业务归属、工会参与以及员工身份的不同而有所差异。
在工作与家庭中都能蓬勃发展：
您和家人的福利从第一天起即生效，包括医疗保险，以及提供丰厚激励的全方位健康福利计划 – 我们敢于关怀！
家庭组建福利包括生育治疗保障，以及收养/代孕协助。
带薪休假包括最多 15 天年假、带薪节假日、病假，以及其他支持志愿服务和育儿假的选项。
401K 匹配缴款、通过公司项目提供的教育与培训机会，以及学费补助和学生贷款债务支持。
免责声明： 福利内容可能因工作地点、集体谈判协议以及当地/州法规而异
- 安全敏感岗位
- Yes
- 公司将某些岗位指定为安全敏感岗位。安全敏感岗位可能要求您通过额外的药物筛查。此岗位为安全敏感岗位：
我们提供具有竞争力的薪酬以及全面的福利和项目。我们是一个机会均等的雇主，所有符合条件的申请者均会被公平考虑录用，无论其种族、肤色、宗教、性别、性取向、性别认同、国籍、孕期、年龄、婚姻状况、残疾、受保护退伍军人身份或任何受法律保护的身份。
