What you’ll do
Build and run field failure tracking: categorize failures, rates and root causes across the installed base.
Reproduce and root-cause intermittent field failures from logs, telemetry and scope traces.
Ship recoverability fixes without a board respin — hardware and software watchdogs, safe-mode boot, remote reset paths, A/B firmware with automatic rollback.
Instrument devices with fleet telemetry to catch failures early, and push fixes safely to deployed units via OTA.
Design and validate low-cost retrofits (e.g. power control or filtering) that a field tech can install in under 30 minutes.
Write runbooks so support can recover units without escalating to engineering.
Give R&D a prioritized, well-researched list of design issues, backed by field data.
Travel to customer sites to diagnose issues and work directly with dealer service managers and our support team.
What we’re looking for
7+ years of hands-on embedded engineering experience at senior or staff level.
Field failure analysis: you’ve reproduced intermittent failures in deployed hardware, root-caused them, and run an RMA or failure-tracking process.
Recovery engineering: watchdogs, bootloaders, A/B firmware partitions with automatic rollback, and remote reset.
Board-level hardware debugging: power sequencing, brownouts, grounding and EMI, thermal issues, and camera interfaces such as USB, PoE or GigE. Proficient with oscilloscopes, logic analyzers, multimeters, and reading schematics and datasheets.
Fleet telemetry and OTA updates on deployed devices.
Embedded Linux and production C/C++, plus Python for test and diagnostic tooling.
Customer-facing comfort: happy to travel to sites and explain issues clearly to non-technical people.
Pragmatic, data-driven mindset: you start with failure rates, logs and power topology, and you ship workarounds quickly under time pressure.
Nice to have
Machine vision or multi-camera systems experience.
You’ve designed a small retrofit board or field kit.
Startup or small-team experience, comfortable without a big test lab.
Automotive, dealership or industrial environment exposure.
Experience using AI coding tools (Cursor, Claude Code, OpenAI Codex) to iterate quickly.
What success looks like
Field failures are tracked, categorized and quantified across the installed base.
Recoverability fixes are live on deployed units without a board respin.
Low-cost retrofits are validated and ready for field techs to install in under 30 minutes.
Support can recover units using runbooks, without escalating to engineering.
R&D has a prioritized, data-backed list of design issues for the next generation.
Salary band: $150-180k + equity
DIVERSITY COMMITMENT
At Tractable, we are committed to building a diverse team and inclusive workplace where people’s varied backgrounds and experiences are valued and recognised.
We encourage applications from candidates of all backgrounds and offer equal opportunities without discrimination.
