Topgolf
From Topgolf's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
WHAT WE’RE SEEKING Are you the kind of leader who does not want to be handed in authority?
Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverages, events, and entertainment into one experience that keeps guests coming back.
Are you the kind of leader who does not want to be handed in authority? You earn it every day. Do you see the gaps before they become problems, coach your team before performance slips, and hold yourself to a higher standard than anyone asks of you?
We are looking for an Assistant General Manager who is ready to lead, not just support. Someone who walks the floor with intention, understands the numbers as well as the energy in the room, and is actively building toward running a venue of their own. This role is not a steppingstone you coast through. It is where you prove you are ready for the next level.
If you want to become a General Manager by doing the work, this is where that happens.
The Assistant General Manager supports the General Manager in leading the entire venue of operation. This role oversees department managers across all business functions, guest experience, food and beverage, golf services, facilities, and events — ensuring every part of the operation runs at a high standard.
The AGM owns day-to-day execution, holds leaders accountable, and steps in as the acting of GM when needed. This role operates with autonomy, sets the tone for the team, and is a key driver of venue performance.
As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.
Lead Venue Operations
Oversee department managers and their teams in delivering best-in-class guest experiences
Hold leaders accountable for operating standards, staffing, and guest and team safety
Step into the GM role during absences, owning full venue accountability
Forecast and manage sales and expenses across departments
Leverage business metrics and trends to drive performance and maximize profitability
Develop and Coach Leaders
Coach and develop direct reports, investing in their growth as leaders
Drive team member engagement across all departments
Support effective hiring, scheduling, and team building across the venue
Delegate with clarity and follow up to ensure execution
Drive the Guest Experience
Stay visible on the floor and interact with guests to assess and elevate their experience
Champion a culture of hospitality across every touchpoint
Use guest feedback and operational data to continuously improve the experience
Represent the Brand and Community
Cultivate relationships with community leaders and local organizations
Support brand-building events, partnerships, and activations
Uphold Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
CORE COMPETENCIES FOR SUCCESS
Drives Results | Consistently achieving results, even under tough circumstances.
Pushes others to achieve results and holds people accountable for poor outcomes
Fosters a sense of urgency in the team for reaching goals and meeting deadlines
Leads others to persist despite setbacks or obstacles
Drives a record of accomplishment of success across the venue
Builds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Communicates clear goals and roles to all department managers
Ensures the team has the right mix of skills and leverages individual strengths
Coaches others on how to build effective, high-performing teams
Rewards team efforts and accomplishments consistently
Ensures Accountability | Holding self and others accountable to meet commitments.
Accepts responsibility for the successes and failures of own work and the team's work
Monitors metrics and milestones to chart progress against expectations
Holds departments accountable for budgets, goals, and operating standards
Designs feedback processes into daily operations
Decision Quality | Making good and timely decisions that keep the organization moving forward.
Holds others accountable for making sound decisions that comply with policies and standards
Is willing to make tough decisions and move them forward, even if they are unpopular
Strikes the right balance between accepting workable solutions and pushing for better alternatives
Synthesizes information, experience, and various inputs to determine the best course of action
5+ years of restaurant, hotel, or entertainment venue management experience, including at least 2 recent years as an Assistant General Manager or General Manager in a multi-unit operation
Proven record of accomplishment of leading multi-unit operations in a high-volume environment
Ability to obtain required licenses and certifications for your location
Must be 21 years of age or older as required by state or local law
Bachelor's degree in a related field preferred; equivalent combination of education and professional experience will be considered.
PHYSICAL REQUIREMENTS
Let us be real; this is not your typical desk job! Here is what you will need to do to thrive in this role:
Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents
Sounds like a fit? We cannot wait to meet with you!
Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.
ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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