Core Job Duties
Order Processing & Coordination
Process customer orders from intake through delivery for international customers.
Review orders for pricing accuracy, quantities, product availability, and completeness.
Enter and maintain order information within the ERP system (SAP).
Coordinate order status, shipment dates, pricing, and backorders with internal departments.
Distribute order information to relevant departments to ensure timely fulfillment.
Maintain customer files and related documentation.
Ensure accurate and timely processing of all orders while meeting internal quality standards.
Customer Communication & Support
Respond to customer inquiries via email and phone regarding order status, deliveries, pricing, and product availability.
Provide relevant order-related information to customers.
Record customer communication and updates in the system to ensure traceability and transparency.
Maintain a customer-focused approach and provide professional service at all times.
Team Collaboration & Operational Support
Collaborate closely within the Order Processing team to achieve operational targets and on-time delivery objectives.
Support continuous improvement initiatives within the department.
Contribute to a positive team environment with a proactive and hands-on attitude.
Maintain effective collaboration with Logistics, Sales, and Purchasing to support seamless operations
Minimum Requirements for job
Minimum MBO level (4) education or equivalent.
Additional administrative or logistics training is considered a plus.
2 – 3 years of relevant experience in the same or a similar role
Technical / Professional Skills
Experience in a similar order processing, customer service, or administrative role.
Experience working with ERP systems, preferably SAP.
Strong administrative and organizational skills.
Ability to process orders accurately and efficiently.
Good understanding of order management and customer service processes.
Knowledge, Skills, and Attributes
Excellent communication skills in English and Dutch.
Strong customer-oriented mindset.
Ability to work under pressure while effectively prioritizing tasks.
Strong attention to detail and accuracy.
Proactive attitude with problem-solving capabilities.
Team player with a hands-on mentality.
Ability to work responsibly, handle stress effectively, and collaborate well with colleagues.
🌟 What We Offer
A dynamic role in a modern European Distribution Center
Competitive salary and benefits package
Supportive and engaged team culture
26 days holiday per year + 4 company holiday days (company decided)
Hybrid working model: 3 days in the office and 2 days working from home
Full employer paid pension contribution
13th month salary
Travel allowance EUR 0,23 cent per km
📨 Ready to Join Our Team?
Are you ready for a new challenge and do you recognize yourself in the above profile?
We invite you to apply for this position and send your CV via our career site
Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, genetic information, or other legally protected status.
