Account Strategy & Cross-Functional Collaboration
Contribute to strategic account planning with cross-functional teams
Partner with Product, Support, and/or Service teams to advocate for client needs
Work closely with Sales, Customer Success, and Operations to deliver aligned outcomes
Account Operations & Documentation
Maintain accurate records of client interactions and account activity
Use CRM tools to manage and track account status, pipeline, and activity
AI-Enabled & Data-Driven Ways of Working
Leverage approved AI tools and automation to improve account management efficiency and consistency
Use data, dashboards, and AI-supported insights to monitor account health and identify risks early
Continuously build AI literacy and apply AI-enabled practices as part of day-to-day work
Contribute to a culture of continuous improvement by identifying opportunities to streamline workflows
What you’ll bring
Strong client relationship management skills
Ability to identify growth opportunities within assigned accounts
Excellent communication and problem-solving abilities
Experience using CRM tools to manage accounts
Collaborative and proactive approach with strong follow-through
Takes ownership and follows through without being asked
Builds trust through consistency and transparency
Comfortable managing multiple priorities in a fast-paced environment
Thrives in a collaborative, team-oriented culture
Comfortable with camera-on meetings and executive-level communication
Organized, analytical, and execution-focused with attention to detail
Proficient with Windows, Microsoft Office, and CRM applications
Excellent written and oral communication skills
Why This Role
Own meaningful client relationships as the primary strategic point of contact for assigned accounts
Work at the intersection of client success, revenue growth, and product value in a fast-paced environment
Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact
Contribute directly to measurable outcomes—client satisfaction, retention rates, and account growth—that matter to the business
The Company offers a comprehensive employee benefits program, including:
Medical, dental, and vision insurance options
100% Employer paid short/long term disability
Basic Life
401(k) option with 100% company match up to 4%
Non-Exempt employees have a generous accrual policy
10 sick days annually
10 company paid holidays
6 weeks paid parental leave
Inclusion and Diversity: TogetherWork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. TogetherWork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.
TogetherWork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.
Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.
Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.
To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.
Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.
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