Identify discrepancies between the order request and supporting documentation and escalate urgent, incomplete, or complex order requests according to department guidelines
Follow established intake procedures, naming conventions, and documentation standards to accurately enter all necessary order data into the title production system
Upload and organize supporting documents such as purchase contracts, loan agreements, deeds, surveys, closing instructions, and related real estate documents
Communicate professionally with clients and internal teams to resolve missing or conflicting information
Monitor new order pipelines proactively, resolving delays, issues, or data discrepancies as quickly as possible
Requirements
Strong attention to detail and accuracy
Excellent organizational and time-management skills
Ability to manage a steady volume of email-based requests
Ability to prioritize competing tasks in a deadline-driven environment
3+ plus years of administrative experience, preferably in the real estate or title industry
Knowledge of SoftPro Select a plus
Ability to communicate effectively (written and verbal)
Reliable, accountable, and able to complete work accurately within established timelines
Professional customer-service mindset when communicating with clients and internal teams
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
About Kensington Vanguard National Land
Kensington Vanguard National Land Services is one of the largest independent full-service national title insurance agencies in the country providing: • Commercial & Residential Title Insurance• Real Property & Cooperative Lien Searches• Settlement Services• Escrow Services• Recording Services• 1031 Exchange Services
Kensington Vanguard National Land is an Equal Opportunity Employer. Job Type: Full-time
Benefits
Health insurance
Dental insurance
Vision insurance
Employer Paid Life insurance
Employer Paid LTD
Paid Time Off
401(k)
401(k) Employer Match
Flexible Spending Account
Health Savings Account
Employee Assistance Program
General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.
CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.
EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify