Tide
From Tide's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
ABOUT THE ROLE: You'll be the technical SME for our core IT platforms.
At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.
Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
Tide is available for UK, German and French SMEs
Over 2 million members globally and rapidly growing
Over $300 million raised in funding
3,000 Tideans globally
We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg
The IT team at Tide is a small, high-impact group of around 20 people, combining a responsive service desk with strong project-based engineering capability. The team operates in a cloud-native environment, with Google Workspace at the core, and supports a large, globally distributed workforce. The focus is on enabling the business through reliable, secure access to a wide range of SaaS platforms, while continuously improving how services are delivered as the organisation scales.
You'll be the technical SME for our core IT platforms. As a senior individual contributor, you’ll own the architecture, configuration and health of the platforms every Tidean relies on. You’ll make the key design decisions, keep the platforms secure, well governed and documented, and drive improvements from design through to rollout. The major platforms in scope are:
Google Workspace: identity and access policies, DLP, email security and ChromeOS management
Netskope (SSE/SASE): SWG, CASB, DLP and ZTNA
Jamf Pro and Microsoft Intune: zero-touch provisioning, compliance, patching and encryption for the Mac and Windows fleet
Atlassian: Jira Service Management as our ITSM platform and CMDB, plus Jira and Confluence
Establish configuration as code mentality within the team: manage platform config through Terraform, Git and CI/CD where the tools allow it, and script everything else.
Own the engineering side of endpoint security and compliance controls, including EDR integrations, OS and application patching, vulnerability remediation, encryption, device compliance and security baselines.
Build monitoring, reporting and operational health metrics for workplace platforms, using APIs and automation to identify configuration drift, failures, capacity issues and emerging operational risks before they become incidents.
Own technical design and architecture decisions for Workplace Technology, including platform standards, technical debt, vendor evaluation, proof of concepts, migration strategy and lifecycle planning.
Act as L3 escalation for complex incidents, carry out root-cause analysis, and turn what we learn into lasting fixes.
Support audit and compliance work (e.g. ISO 27001, SOC 2, FCA and DORA requirements) with evidence, controls and documentation.
Mentor engineers and service desk colleagues, raise the team's technical bar, and write the runbooks and Confluence documentation that let others work independently.
Extensive experience with CaC (Configuration as Code) on SaaS platforms.
Confident scripting in Python, Bash and PowerShell, and comfort working with REST APIs.
7+ years in IT or workplace engineering, including at least 3 years at senior level in a cloud-native, SaaS-first organisation of 1,000+ users.
Deep hands-on Google Workspace administration at enterprise scale, including automation with GAM/GAMADV-XTD3, the Admin SDK APIs or Apps Script.
Production experience designing and running Netskope or a comparable SSE/SASE platform (Zscaler, Prisma Access, Cloudflare One), including ZTNA and DLP.
Strong experience with both Jamf Pro and Microsoft Intune, running a mixed Mac and Windows fleet end to end.
Solid grasp of identity and access: SAML, OIDC, SCIM, MFA, conditional access and device trust.
Clear, confident communication with engineers, stakeholders and non-technical users alike.
Admin-level experience with Jira, Confluence and Jira Service Management, including JSM automation and Assets.
Experience in fintech or regulated financial services (FCA, DORA, PCI DSS, ISO 27001, SOC 2).
Working knowledge of GCP and AWS, particularly IAM and networking relevant to ZTNA.
Relevant certifications (Google Workspace Administrator, Jamf 300/400, Netskope NSK200/300, MD-102, Atlassian ACP).
Google Workspace and Google Cloud Platform
Netskope (SSE/SASE)
Jamf Pro and Microsoft Intune
Mac, Windows and ChromeOS endpoints
Okta
C1
Cisco Meraki
Jira, Confluence and Jira Service Management
Our location-specific employee benefits are designed to cater to the unique needs of Tideans:
The gross annual salary for this position ranges from €62,000 to €87,200 but we are also open to discussing the salary further, taking into account your expertise and contributions.
25 days paid annual leave
3 paid days off for volunteering or L&D activities
Extended maternity and paternity leave covered by the company
Personal L&D budget in the amount of 500 EUR per year
Mental wellbeing platform
Fully covered Multisports card
Food vouchers
Snacks, light food, drinks in the office
WFH equipment allowance
Flexible working from home
Sabbatical Leave
Share options
TIDEAN WAYS OF WORKING
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
#LI-MP1
#LI-Remote
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
Disclaimer
It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:
Tide does not charge any fees at any stage of the recruitment process.
All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
Communication from Tide will only come from an official @tide.co email address.
Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.
Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.
Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.
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