Contribute to key decision-making processes and operate in line with budgetary decisions. Interview and select talent to align with team staffing expectations.
Deliver onboarding and training that accelerates productivity and skill development.
Enhance the effectiveness of the client experience by regularly delivering ongoing feedback and coaching.
Ensure effective implementation of the organization’s advice strategy, client service models and a consistent approach to practice management.
Facilitate career pathing and long-term development conversations to drive engagement and retention. Collaborate with organizational leaders to exchange best practices, strengthen leadership effectiveness, boost hiring referrals, enhance employee engagement, and drive overall sales growth.
Partner with key stakeholders, including but not limited to virtual advice leadership, training and human resources, to enhance the performance of the virtual advisor team, supporting their personal success in achieving sales targets and career objectives.
Select, develop, and retain a high-performing team while promoting a culture of shared accountability, operational excellence, and partnership across the organization.
Models organization’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes.
Supports and/or develops an environment in which employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the organization’s purpose, promise and values, ensuring that our trust and reputation remain strong with its clients.
Describe below the audience this role will interact with and level of influence they will have on those roles.
This manager will interact with key field partners, including Market Directors, Developers, and Area Vice Presidents, and will maintain a matrixed relationship with the Advice Team. They must have a deep understanding of customer needs, the organization’s member philosophy, and service standards to effectively lead their team in delivering a consistent, positive client experience. This role will involve addressing work standards, process improvements, and employee performance, particularly in relation to ease of doing business, channel conflicts, client service, and regulatory requirements.
This manager must also be well-versed in the advice strategy and sales process and its key components to identify areas for improvement and determine whether training, technology, or other changes are needed to enhance client satisfaction. Implementing these improvements may vary in complexity, taking anywhere from a few hours to several months and may require collaboration with legal, field supervision, compliance, processing, and other departments.
Additionally, this role regularly involves communicating decisions, requests, and updates to Virtual Advisors and the Virtual Advice Leadership team. The manager will need to engage multiple information systems and departments to gather relevant background information before responding. Timely responses, often required within hours or days, are critical to the role.
QUALIFICATIONS & SKILLS
Required
Bachelor’s degree in business, management, or a related field, or equivalent experience.
Required: prior financial advisor experience and multiple years leading a team of eight or more.
Must be eligible for Securities and Insurance licensing in all states and D.C.; possession of FINRA Series 7 and 63/65 or 66, along with Life/Health Insurance licenses, is preferred and must be obtained within 120 days of hire/transfer.
Experience in financial planning, investment, and insurance products, along with consultative sales models (e.g., Integrity Selling).
Proven ability to lead change in a fast-paced environment and collaborate within a team to achieve results.
Strong belief in the organization’s core values and mission, with a driven, client-centric, and results-oriented mindset.
Excellent communication, organizational skills, and an outgoing, positive, and empathetic demeanor.
Experience working in a virtual or hybrid working environment.
Preferred
Advanced Designation (CFP®, ChFC, or CLU), Salesforce experience, and familiarity with Money Guide Pro or similar planning tools.
Pay Transparency
Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $94,389.00 - $127,703.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.
Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.
The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.
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