You will be responsible for enabling and supporting our clients to deliver a best in class cloud native implementation of Thought Machine Vault products on client or Thought Machine hosted infrastructure, from presales to production at scale. You will be expected to work on Vault deployments end-to-end, from engineering at the business logic to supporting clients in their cloud infrastructure preparation, deployment, optimisation and troubleshooting.
For this role, we are looking for candidates with tangible infrastructure experience to work with clients on their infrastructure deployments and to act as an extension of our internal SRE teams.
FDEs operate across the full project lifecycle ensuring requirements are implemented, tested and work to improve the product based on client feedback. You will be expected to travel to client sites (up to 25% of your time), work autonomously in complex environments, and act as the connective tissue between Thought Machine's product engineering and the client's delivery teams.
DUTIES
Hands on cloud infrastructure consulting both on client site and remote
Working with customers and external partners to design and prepare suitable cloud infrastructure to ensure Thought Machine Vault products can be tested and run successfully at scale. Includes planning for high availability, disaster recovery, backup, redundancy, capacity and security.
Deploying and configuring Thought Machine Vault products on client, SaaS and internal cloud infrastructure
Developing deep understanding of and advising clients on optimisation of cloud infrastructure for overarching implementation of Vault, including advising on systems outside of Vault to empower holistic digital transformation in collaboration with Thought Machine Client Architects
Supporting and troubleshooting client, SaaS and internal cloud infrastructure both remotely and on site, including by promoting and deploying suitable monitoring, logging and alerting tools
Working closely with internal product and engineering teams to ensure client feedback is incorporated into improvements to the product and platform
Supporting the Thought Machine Commercial Team and Cloud Provider Partners in answering infrastructure queries and challenges in the presales cycle
REQUIREMENTS
Essential
Ability to explain technical concepts to technical and non-technical stakeholders.
Hands on experience of some or all of the following
Linux/Unix administration, e.g. Ubuntu, Debian
Kafka
PostgreSQL
Kubernetes
Istio
Experience with automation/configuration management, e.g. Terraform, Puppet, Chef, Ansible
Experience with AWS or GCP
Desirable
Experience with at least two and associated certifications for at least one of the following:
AWS (ideally certified Solutions Architect Professional)
GCP (ideally certified Professional Cloud Architect)
Azure (ideally certified Solutions Architect Expert)
Experience of enterprise secrets management systems, e.g. HashiCorp Vault, AWS secrets manager
Experience in supporting production systems for high profile, mission critical systems, ideally for a tier 1 financial institution.
Experience with hybrid cloud technologies including OpenShift, Google Anthos, AWS EKS Anywhere, AWS Outposts
A strong background in Go, Python or Java
Experience with CockroachDB, AlloyDB, Aurora
Experience with observability tools, e.g. Prometheus, Grafana
Benefits
Highly competitive salary
Pension plan (match up to 5%)
Life insurance - three times annual salary
Competitive maternity (six months fully paid) and paternity leave (four weeks fully paid)
Shared parental leave (matched to our maternity leave for the same point in time)
25 days holiday and bank holidays
Flexible working hours
Cycle-to-work scheme
Electric car scheme
Season ticket loan
Access to outstanding learning materials and courses
Sports and hobby clubs, subsidised by Thought Machine
All the latest tech you need
Start the day properly with fresh fruit and cereals
Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks
A talented and experienced team as your colleagues
An environment where we encourage learning and progress
Two charity days a year
Weekly food pop-up
We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.
