Paid time off and holidays
Employee Assistance Program (EAP)
Discounts through our Perks Program
Responsibilities
What You’ll Do
Schedule follow-up visits, lab tests, imaging, and treatments for patients, including coordination with outside facilities.
Communicate appointment details and test instructions clearly to patients.
Collect co-pays, verify insurance codes, and enter billing information into the EMR.
Manage provider schedules and update consult, vacation, and on-call calendars.
Reschedule missed or changed appointments and confirm updates with patients.
Monitor and follow up on outstanding orders, referrals, and long-term follow-up needs.
Respond to patient messages and voicemails in a timely and professional manner.
Support new patient scheduling and provide cross-coverage for front desk or MOA roles as needed.
Travel to satellite clinics as required.
Adhere to HIPAA, OSHA, and Illinois CancerCare policies and procedures.
Qualifications
What We’re Looking For
High school diploma or GED (required)
3+ years of experience in a healthcare setting (preferred)
Strong communication, problem-solving, and multitasking skills
Familiarity with EMR systems and medical terminology
Ability to work independently and as part of a team in a fast-paced environment
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time. Involves contact with patients and public.
What You’ll Do
Schedule follow-up visits, lab tests, imaging, and treatments for patients, including coordination with outside facilities.
Communicate appointment details and test instructions clearly to patients.
Collect co-pays, verify insurance codes, and enter billing information into the EMR.
Manage provider schedules and update consult, vacation, and on-call calendars.
Reschedule missed or changed appointments and confirm updates with patients.
Monitor and follow up on outstanding orders, referrals, and long-term follow-up needs.
Respond to patient messages and voicemails in a timely and professional manner.
Support new patient scheduling and provide cross-coverage for front desk or MOA roles as needed.
Travel to satellite clinics as required.
Adhere to HIPAA, OSHA, and Illinois CancerCare policies and procedures.
What We’re Looking For
High school diploma or GED (required)
3+ years of experience in a healthcare setting (preferred)
Strong communication, problem-solving, and multitasking skills
Familiarity with EMR systems and medical terminology
Ability to work independently and as part of a team in a fast-paced environment
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time. Involves contact with patients and public.
