The Hackett Group
From The Hackett Group's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Technical & Professional Skills
Administration and troubleshooting across Exchange Online, Teams, SharePoint Online, OneDrive for Business, and Outlook.
Microsoft Entra ID (Azure AD), Active Directory, MFA, Conditional Access, SSO, and RBAC.
Microsoft Intune (MDM/MAM), Windows Autopilot, compliance policies, configuration profiles, and device lifecycle management.
Microsoft Defender, endpoint security, device compliance, vulnerability remediation, and security best practices.
Windows 10/11, macOS, iOS/Android support, VPN, DNS, DHCP, TCP/IP, and wireless connectivity.
ServiceDesk Plus, full incident/change management lifecycles, and SLA-driven operations.
Professional & Soft Skills
Exceptional analytical and troubleshooting capabilities with a proactive, solution-oriented mindset.
Strong customer service acumen, effective teamwork, and autonomous execution.
Skilled in knowledge sharing, thorough technical documentation, and guiding Level 1 support engineers.
Proven ability to manage multiple competing priorities and consistently meet strict deadlines.
Added Advantages
PowerShell scripting, automation, and Microsoft Graph API knowledge.
Certifications: Microsoft certified (e.g., MS-102, MD-102, AZ-900, SC-900).
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