Collaborate with local leaders and program staff to develop solutions and lead initiatives for program growth and improvement.
Represent Fedcap at external partnership and networking events, building community connections.
Oversee quality assurance by auditing cases monthly to ensure compliance and readiness
Serve as hiring manager for open positions, proactively address performance challenges, and support employee growth through coaching and feedback.
What We’re Looking For
Bachelor’s degree, in Social Work, Counselling, Psychology, Human Services, Public Administration, Business Administration, or a related field. Master’s degree preferred
At least 3 years’ experience in career services, case management, workforce development, or social services—preferably serving low-income, TANF, or other public-benefit populations. Experience in related fields such as education, healthcare administration, retail or hospitality management, or human resources is also valued.
At least 5 years’ experience supervising and leading teams to achieve performance outcomes, ideally in career services, case management, workforce development, or social services.
Exceptional interpersonal and relationship-building skills grounded in empathy, cultural humility, and a belief in the capacity of people.
Proven strong customer service mindset, with the ability to anticipate employer, funder, participant and team needs, respond quickly, and sustain trust-based relationships.
Exceptional written and verbal communication skills, with the ability to convey value, manage stakeholder expectations, and influence without formal authority.
Strong data literacy, including experience managing dashboards, KPIs, and performance reports to guide strategic decision-making.
Excellent organizational and time management abilities, with skill in prioritizing and tracking multiple cases in a fast-paced, data-driven environment.
Technologically proficient and adaptable, with experience documenting services and outcomes in electronic case management systems (ECM and CRM platforms) and strong proficiency in Microsoft Office Suite, Microsoft Teams, and collaboration tools such as Zoom and SharePoint.
Compensation & Benefits
Minimum starting salary $60,000, depending on experience.
Comprehensive benefits package including health, dental, vision, retirement, and generous paid time off.
Who We Are
Our mission at Fedcap Families is to help Maine families achieve long-term economic well-being through access to employment, training and education, and community resources. Our program was designed to meet the existing and emerging needs of the people of Maine – both long-term Maine residents as well as New Mainers building a future in our beautiful state. Our services include case management, work readiness, vocational and employer-based training, job placement, and post placement support. We provide services statewide through 16 locations throughout Maine employing 185 talented, caring team members who are passionate about our work and committed to ensuring that every person served experiences the dignity that comes from being self-sufficient.
The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity.
