About The Fedcap Group
The Fedcap Group is a family of companies committed to helping individuals overcome barriers to employment and independence. Our employees deliver the 'Power of Possible' through collaboration, innovation, and service.
Position Summary
The Facilities Coordinator is a hands-on operational professional responsible for supporting the daily maintenance, safety, and functionality of assigned facilities. This role works alongside maintenance staff, contractors, and vendors while managing the Facilities Work Order/Ticketing System, conducting inspections, supporting preventative maintenance, coordinating space setups, and ensuring exceptional customer service. This is not a desk-only position; the successful candidate leads by example and actively participates in day-to-day facilities operations.
Core Responsibilities & Performance Expectations
Facilities Ticketing & Work Order Management
Responsibilities
Receive, prioritize, assign, monitor, and close work orders.
Maintain accurate ticket documentation, notes, invoices, and photographs.
Provide timely updates to requestors.
Escalate critical issues when appropriate.
Performance Expectations
95% of work orders completed within service standards.
New requests acknowledged within 1 business day.
98% documentation accuracy.
Hands-On Facilities Operations
Responsibilities
Conduct daily building walkthroughs and inspections.
Work alongside maintenance staff during operational needs.
Show the full description
Assist with office moves, room setups, furniture reconfiguration, and minor operational projects.
Verify completed work before closing tickets.
Performance Expectations
100% scheduled inspections completed.
High-priority work personally verified before closure.
Visible presence throughout assigned facilities.
Vendor & Contractor Coordination
Responsibilities
Coordinate vendors, monitor work quality, ensure safety compliance and timely completion.
Performance Expectations
95% vendor work completed on schedule.
Safety & Compliance
Responsibilities
Serve as Deputy Fire Warden.
Support OSHA, fire safety, and emergency preparedness.
Performance Expectations
100% participation in required drills and compliance activities.
Customer Service
Responsibilities
Provide responsive service to internal stakeholders and maintain professional communication.
Performance Expectations
90%+ positive internal customer satisfaction.
Qualifications
Associate degree or equivalent facilities, maintenance, office management, or property management experience.
Experience using a facilities ticketing/work order management system preferred.
Working knowledge of Microsoft Office; Oracle experience is a plus.
Strong customer service, communication, organization, and problem-solving skills.
Ability to perform hands-on operational work, including walking facilities, lifting up to 50 pounds, and assisting with building projects.
Key Performance Indicators (KPIs)
Performance Area
Target
Ticket Response
Within 1 business day
Ticket Completion
95% within SLA
Building Inspections
100% completed
Documentation Accuracy
98%
Vendor Performance
95% on time
Customer Satisfaction
90%+
Safety Compliance
100%
Meeting Room Readiness
98%
Operational Visibility
Daily presence in assigned locations
Why Join Fedcap?
Join a mission-driven organization where you will make a visible impact every day while working alongside an experienced team that values accountability, collaboration, customer service, and continuous improvement.
Equal Opportunity Employer
The Fedcap Group is proud to be an Equal Opportunity Employer and is committed to fostering an inclusive workplace.
