IBM MQ messaging environment. This role is ideal for an engineer looking to build deeper expertise in messaging technologies, production support, automation, platform reliability, and modern infrastructure.
You will work alongside experienced messaging engineers and partner with support teams, application owners, infrastructure teams, and other technology groups to maintain reliable and resilient messaging services.
The role provides hands-on opportunities to develop skills across IBM MQ, automation, observability, Linux, containers, cloud technologies, and Site Reliability Engineering practices while contributing to the continued modernization of the messaging platform.
Primary Responsibilities
Support IBM MQ and related messaging technologies across production and non-production environments.
Troubleshoot messaging issues and work with senior engineers and partner teams to resolve incidents and service disruptions.
Assist with problem management and root cause analysis to identify recurring issues and implement sustainable solutions.
Support MQ operational activities including provisioning, configuration, certificate management, health checks, maintenance, and recovery activities.
Develop and maintain scripts and automation that reduce manual operational tasks and improve consistency.
Assist with monitoring, alerting, dashboards, and health indicators used to identify potential messaging platform issues.
Maintain technical documentation, operational procedures, and runbooks and contribute to knowledge sharing across support teams.
Participate in incident reviews and reliability improvement activities and help identify opportunities to prevent recurring problems.
Support platform lifecycle and modernization initiatives, including container, cloud, hybrid infrastructure, and CI/CD technologies.
Collaborate with application, infrastructure, security, and engineering teams to maintain secure, resilient, and standards-compliant messaging services.
Develop knowledge of Site Reliability Engineering practices and apply automation and engineering principles to improve platform reliability and reduce operational toil.
Continuously develop technical expertise across messaging, automation, observability, and modern infrastructure technologies.
Qualifications
5+ years of related technology experience, preferably supporting infrastructure, middleware, messaging, or enterprise production environments.
Experience with or working knowledge of IBM MQ and enterprise messaging concepts.
Familiarity with IBM MQ administration, including queue managers, queues, channels, connectivity, and basic troubleshooting.
Experience working with Linux/Unix environments.
Understanding of basic networking, high availability, system reliability, and troubleshooting concepts.
Exposure to scripting or infrastructure automation technologies such as Ansible, Python, Shell scripting, Chef, or Terraform.
Familiarity with monitoring and observability technologies such as Splunk, Grafana, Prometheus, or APM tools.
Exposure to containers, OpenShift/Kubernetes, cloud technologies, or modern deployment practices is a plus.
Exposure to IBM App Connect Enterprise (ACE), MQ IPT, Native HA, or similar middleware technologies is a plus.
Strong analytical and troubleshooting skills with an interest in understanding how complex systems operate.
Strong communication and collaboration skills with the ability to work effectively across technical teams.
Demonstrated interest in automation, reliability engineering, and continuous improvement.
Ability and willingness to learn new technologies and develop deeper expertise in enterprise messaging and infrastructure engineering.
Equal Opportunity and Compensation Statement
The salary range is indicative for roles at the same level within DTCC across all U.S. locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
