This role is accountable for end-to-end program delivery, overseeing large, cross-functional initiatives that integrate ITAM, CMDB, ITSM, and asset lifecycle processes—ensuring alignment to regulatory, operational, and strategic objectives.
Your Primary Responsibilities
Lead large-scale ITAM and ServiceNow programs
Own program roadmap, milestones, budgets, and outcomes
Drive execution across agile and hybrid models, following Scrum or Kanban methodologies.
Oversee CMDB, CSDM, ITAM integration or enablement work efforts
Ensure alignment to enterprise data models and governance
Support key ITAM initiatives and capability operationalization projects
Drive ITAM and LCM governance and improvement efforts
Drive new CSDM capabilities and taxonomy improvements across stakeholder groups
Integrate CMDB with external systems as needed in project support efforts
Manage projects and Professional Services engagements to improve CMDB data quality
Define Critical Data Elements, ownership, and recertification workflows
Manage internal stakeholder projects or work efforts requiring ITAM, CMDB or ServiceNow support
Interface with senior leadership, architecture, Service Owners
Deliver executive reporting and metrics
Drive automation and workflow improvements
Reduce manual processes and increase scalability
Define standards, KPIs, and operating models to ensure operational support for new capabilities
Qualifications
Minimum of 8 years of related experience
Bachelor's degree preferred or equivalent experience
Talents Needed for Success
8+ years ITAM / CMDB / ServiceNow experience
Proven enterprise program delivery
Experience in regulated environments
Strong knowledge of ServiceNow (CMDB, ITAM, ITSM)
Experience with CSDM and lifecycle management
Preferred: ServiceNow, ITIL, PMP certifications
Ability to drive on-time program and project delivery and stakeholder management
Understanding of CMDB accuracy and critical data element enhancements
Ability to drive audit-ready lifecycle controls and dashboarding
Understanding of ITAM automated governance and controls
Great communication and organizational skills
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
