Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Pay and Benefits
Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role
The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.
Show the full description
Your Primary Responsibilities
Verify analysis performed by team members and implement changes required to prevent reoccurance of incidents
Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor enhancements as needed
Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
Collaborate with internal teams to provide answers to application issues and escalate to as needed
Validate and submit responses to requests for information from onging audits
Review and Execute Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
Identify and implement automation opportunities to reduce manual effort associated with application monitoring
Partner with development teams to provide input into the design and development stages of applications
Execute the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)
Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
Qualifications
Minimum of 6 years of related experience
Bachelor's degree preferred or equivalent experience
Talents Needed for Success
- Minimum 5 years of experience in application production support and team management
- Knowledge of system administration – system configuration management, resource sharing, operating system fundamentals
- Knowledge on application support – basic programming skills, log reading and analysis
- Experience in multiple platforms (Operating systems – UNIX, Linux, Windows, VMWare)
- Understanding of different technologies and applications:
