Your Primary Responsibilities
Manage cases and handle all aspects of the client lifecycle events.
Provide testing support and answer client inquiries concerning account set-ups, files, subscriptions
Coordinate with Integration Team as needed on client inquiries, project task or assignment.
Accountable for the success of client lifecycle case work and the resolution of issues that arise.
Successfully engage in multiple client projects simultaneously.
Represent Integration on cross functional teams within their assigned division as needed.
Help SIFMU Integration team comply with controls for higher risk tasks.
Build and maintain procedures or project materials as needed (document procedure, test plans, etc.).
Aspire to gain knowledge on technical implementations for product and services.
Build and maintain strong relationships across all groups involved with onboarding and lifecycle activities.
Identify and implement opportunities for efficiencies by working across the client services teams and overall DTCC organization.
Ability to function in a fast-paced, high-pressure, client-facing environment.
Pay close attention to detail with a knack for identifying process and operational risks.
Strong critical thinking and problem-solving skills.
Ability to collaborate effectively to get things done, building, and nurturing strong relationships both with internal partners and clients.
Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results.
Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately
NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Qualifications
Bachelor's degree preferred but not essential
Talents Needed For Success
Minimum 2 years of experience
Collaborates well within and across teams.
Communicates openly with team members and others.
Works with the team to review deliverables and ensure quality and accuracy.
Adheres to established rules and procedures when performing work.
We offer top class training and development for you to be an asset in our organization!
Note this role comes with an attractive shift allowance of £3500 per annum
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
