Your Primary Responsibilities
Support daily data center operations including equipment installations, decommissions, hardware lifecycle management, and asset tracking.
Perform rack and stack activities, cabling, labeling, and connectivity verification for network, server, and storage infrastructure.
Conduct routine inspections and audits to ensure compliance with operational standards and best practices.
Respond to operational incidents, alarms, and service requests in a timely and professional manner.
Coordinate with internal technology teams, service providers, and vendors to support infrastructure projects and maintenance activities.
Maintain accurate documentation including rack elevations, cabling records, inventory databases, and operational procedures.
Assist with disaster recovery, business continuity, and site readiness activities.
Support capacity planning initiatives through infrastructure assessments and utilization reporting.
Promote a culture of safety, operational excellence, and continuous process improvement.
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Qualifications
Minimum of 4 years of related experience in data center operations, infrastructure support, facilities operations, or technology operations.
Bachelor's degree preferred or equivalent experience.
Talents Needed for Success
Experience working in a mission-critical data center environment.
Knowledge of data center infrastructure including servers, network equipment, structured cabling, power distribution, and cooling systems.
Ability to troubleshoot operational issues and coordinate resolutions across multiple teams.
Experience utilizing DCIM, asset management, or infrastructure monitoring tools is preferred.
Ability to lift and move equipment and work within a physical data center environment.
Strong attention to detail and commitment to operational accuracy.
Excellent problem-solving and analytical skills.
Ability to prioritize workloads and execute in a fast-paced environment.
Strong verbal and written communication skills.
Demonstrated teamwork and collaboration across technical and business functions.
Commitment to continuous learning and process improvement.
Ability to work independently while maintaining accountability and ownership.
Customer-focused mindset with a dedication to service excellence.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
