Essential Functions
The employee will demonstrate TSTC’s Core Values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, customers, students, and community members.
Workday Administration & Configuration
Administer, configure, maintain, and optimize Workday applications across HCM, Finance, Payroll, and Student. Collaborate with functional departments to configure business processes, approval workflows, notifications, condition rules, calculated fields, and other system functionality. Evaluate configuration requests, recommend technical solutions, and implement approved changes consistent with institutional standards and business requirements.
Enterprise Application Administration
Administer, configure, maintain, and support additional enterprise applications as assigned. Perform application configuration, user access management, system maintenance, troubleshooting, testing, and vendor coordination. Collaborate with business stakeholders and IT teams to ensure assigned applications remain secure, reliable, and aligned with institutional requirements and established technology standards.
Security & Access Management
Administer Workday security groups, security domains, business process security policies, role assignments, and access permissions. Collaborate with functional stakeholders and IT Security & Compliance to ensure appropriate access controls, segregation of duties, and least-privilege practices. Conduct security reviews, troubleshoot access issues, and support compliance and audit requirements.
Tenant Administration & Release Management
Support Workday tenant administration, configuration migration, and release management activities. Coordinate system updates, feature evaluations, testing, and deployment across Workday environments. Partner with functional teams to assess release impacts, validate configurations, conduct regression testing, and support user acceptance testing. Maintain appropriate change control and documentation.
Technical Support & Troubleshooting
Serve as a technical escalation resource for Workday application issues, configuration errors, security concerns, and business process failures. Investigate and resolve incidents, identify root causes, and implement corrective actions. Manage assigned support requests in accordance with established service levels and coordinate with Workday Support and internal IT teams as necessary.
Integrations & Data Integrity
Collaborate with Application Engineering and other IT teams to support Workday integrations, APIs, data exchanges, and related technical processes. Assist with troubleshooting integration failures, validating data flows, and maintaining data integrity. Utilize Workday reporting tools, calculated fields, and diagnostic capabilities to investigate technical issues and verify system configurations.
Cross-Functional Collaboration & Process Improvement
Partner with functional analysts, business process owners, and departmental stakeholders to understand operational requirements and translate them into effective Workday configurations. Provide technical guidance on Workday capabilities, security, and configuration best practices. Identify opportunities to improve business processes, enhance automation, reduce manual effort, and optimize platform functionality.
Documentation & Continuous Improvement
Develop and maintain technical documentation, configuration records, security procedures, knowledge articles, testing results, and change logs. Stay current with Workday functionality, releases, and emerging capabilities. Recommend improvements to application administration, support processes, system reliability, and the overall user experience.
Training & Knowledge Sharing
Provide technical training, guidance, and mentorship to other Application Administrators on Workday administration, configuration, security, business processes, and troubleshooting. Develop and share technical knowledge, documentation, and best practices to strengthen team capabilities, promote consistent administration practices, and support cross-training and knowledge transfer across the Application Administration team.
Education & Experience
Minimum Qualifications
Associate degree in Information Technology, Computer Science, Information Systems, or a related field, and four years of relevant experience in enterprise application administration, including demonstrated hands-on experience with Workday configuration, security administration, business processes, and technical troubleshooting.
Preferred Qualifications
Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
Six or more years of progressively responsible experience supporting enterprise applications, including advanced Workday administration across multiple functional areas such as HCM, Finance, Payroll, or Student.
Experience with Workday tenant administration, security frameworks, release management, integrations, reporting tools, and business process configuration. Workday Pro accreditation or related technical certifications preferred.
Experience supporting Workday in higher education or a similarly complex organizational environment.
Relevant experience may be considered in lieu of formal education where appropriate, consistent with TSTC’s equivalency philosophy.
Skills & Abilities
Advanced knowledge of Workday administration, configuration, security groups, security domains, business process frameworks, and tenant management.
Ability to configure and troubleshoot Workday business processes, approval workflows, notifications, condition rules, calculated fields, and security permissions.
Understanding of Workday HCM, Finance, Payroll, and Student functionality and the relationships between business processes across functional areas.
Knowledge of Workday reporting tools, Enterprise Interface Builder (EIB), APIs, integration concepts, and data validation techniques.
Familiarity with identity and access management, role-based security, segregation of duties, and applicable data privacy and compliance requirements.
Strong analytical, troubleshooting, and problem-solving skills with the ability to diagnose complex application and configuration issues.
Ability to translate business requirements into technical configurations and communicate effectively with technical and nontechnical stakeholders.
Knowledge of application change management, testing methodologies, release management, and IT service management practices.
Ability to work independently, manage competing priorities, maintain accurate documentation, and collaborate effectively across departments.
Core Competencies
Communication
Demonstrates clear, timely, and effective communication with technical teams, functional departments, and stakeholders. Translates complex technical information into understandable terms to support collaboration, informed decision-making, issue resolution, and effective use of enterprise applications.
Job Knowledge & Job Performance
Demonstrates advanced technical knowledge of Workday administration, configuration, security, and business processes. Applies technical expertise, institutional standards, and established practices to deliver accurate, reliable, secure, and effective application solutions while continuously strengthening technical capabilities.
Ownership & Accountability
Takes responsibility for assigned system configurations, technical issues, security administration, and system changes. Demonstrates initiative, sound judgment, attention to detail, and accountability for delivering accurate, timely, and sustainable solutions while following through on commitments and established standards.
Teamwork & Service
Builds collaborative relationships with functional departments, business stakeholders, and IT teams. Demonstrates a service-oriented approach by responding to needs, sharing knowledge, resolving issues, and supporting solutions that improve operational effectiveness and the stakeholder experience.
Planning & Execution
Effectively organizes and prioritizes work to manage system configurations, technical support requests, enhancements, and competing operational demands. Anticipates dependencies, coordinates with stakeholders, and executes assigned responsibilities within established timelines while maintaining quality, accuracy, and institutional standards.
Critical Thinking & Judgment
Analyzes complex technical issues, evaluates available information, and identifies practical, sustainable solutions. Exercises sound judgment when assessing system configurations, security risks, business process impacts, and competing priorities while considering institutional requirements, compliance, and long-term system effectiveness.
Leadership without Authority
Demonstrates leadership through technical expertise, collaboration, and influence without direct supervisory responsibility. Provides guidance, shares knowledge, mentors colleagues, and builds alignment across functional and technical teams to support informed decisions, effective problem-solving, and continuous improvement.
Extra Duties Statement
This job description outlines the general responsibilities and expectations of the role. It is not intended to include every task or responsibility. Additional duties may be assigned by leadership as needed.
Employment Classification
This position is classified under Fair Labor Standard Act (FLSA) as exempt and operates in a professional and instructional environment that may include campus offices, classrooms, or lab settings.
Reasonable Accommodations
TSTC will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position.
Equal Employment Opportunity Statement
TSTC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, genetic information, or veteran status.
Work Environment
The role may require movement across campus, participation in meetings, and engagement with faculty, staff, and students to support institutional goals. Work is primarily performed in an office or academic environment using standard technology and communication tools. These activities can be performed with or without reasonable accommodation to support the essential functions of the role.
Telework Eligibility
This position may be considered for telework options based on eligibility under TSTC’s Telework Policy, aligned with State of Texas requirements. Telework eligibility is determined by role responsibilities and business needs.
Confidentiality and Sensitive Information
This role requires attention to confidential and sensitive information appropriate to assigned responsibilities.
Equal Opportunity Employer
Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
Employment Eligibility Verification
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.
Background Checks
A criminal history background check will be required for the finalist(s) under consideration for this position.
